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Customer Experience Associate
1 week ago
Blenheim Chalcot is the UK's leading digital venture builder. We invest more than just funds, we invest our knowledge and experience, our ideas and infrastructure.
Our ventures are at the forefront of a multitude of industries being disrupted digitally, including FinTech, EdTech, GovTech, Media, Sport, Charity and more.
We have built Agilisys and even the Rajasthan Royals IPL cricket team.All our 30+ portfolio companies have been incubated and launched by us and now have total portfolio sales of over £500 million and more than 3,000 employees.
Our assets under management stand at more than £1.8 billion.Responsibilities:
- Provide accurate information, assistance, and resolutions to customer issues across different communication platforms.
- Ensure a high level of customer satisfaction through effective communication and problemsolving.
- Perform accurate and efficient data entry tasks to update and maintain customer records and information.
- Input, verify, and manage customer details, transactions, and interactions in the backend systems.
- Maintain organized and uptodate records of customer interactions, transactions, and issue resolutions.
- Collaborate with other departments to relay customer feedback, escalate issues, and ensure a cohesive customer experience.
- Work closely with the IT team to troubleshoot and resolve any technical issues.
- Adhere to established quality standards and protocols for customer service.
- Participate in ongoing training to stay updated on product knowledge and service procedures.
Must have:
- Proficient in data entry software, CRM systems, and other relevant tools.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Ability to adapt to a fastpaced and dynamic work environment.
- High school diploma or equivalent required.
At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued, where everyone can make the most of their capabilities and potential.
We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organization and helps us thrive.
communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences.Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.
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