Associate Director- Learning Experience

2 weeks ago


Mumbai, Maharashtra, India upGrad Full time
Hiring for Associate Director- Learning Experience
What You Would Be Doing

  • Heading a vertical comprising of set of programs for working professional segment.
  • Ensuring team members are updated about the latest in the program through internalcommunication.
  • Managing Universities, External Vendors and External clients.
  • Laying down the structure and process for successful delivery of these programs.
  • Analyse performance of Team members on different program elements and proposeinterventions to improve lagging metrics
  • Share weekly/Monthly reports with Stakeholders
  • Lead and manage the team to ensure smooth Operation of Programs
  • Lead the operations of a rapidly growing customer support division in a multi-channelsupport environment.(calls, chats, emails, app)
What We Are Looking For

  • 5-years+ of experience, preferably in a customer success role, planning orconsulting,managing team
  • Good Interpersonal and Communication Skills
  • Excellent organizational skills, verbal and written communication skills
  • Proven experience of leading a service driven support team operation through periods ofsignificant growth or change.
Work from officeLocation- Marol (Andheri East)

Shift Timing- 10:30am-7:30pm
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