Technology Strategy Analyst

1 week ago

Hyderabad, Telangana, India VXI Global Solutions Full time

Technology Strategy Analyst

Location: Hyderabad, Telangana, India

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands.

VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China.

VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global technology services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and shareholders.

For more information about VXI, visit:

For mor information about our partnership with Bain, please visit:

Key Responsibilities

  • Support the Director of Technology Strategy, Planning, and Operations to plan and execute strategic initiatives around automation, efficiency, and innovation
  • Develop and present strategic technology roadmaps that align with our business goals and objectives
  • Monitor day-to-day strategic technology project progress, identify potential issues, and implement corrective actions as needed
  • Prepare status reports, presentations, and dashboards to communicate the progress, impact, and outcomes of technology initiatives to Technology leadership
  • Conduct comprehensive assessments of our current technology landscape, including IT infrastructure, software applications, and digital capabilities
  • Analyze and evaluate the impact of technology investments, providing insights and recommendations for continuous improvement
  • Collect, analyze, and interpret data to support strategic decision-making
  • Conduct research and analysis to identify potential technology trends, opportunities, and risks that could impact the organization's strategic goals
  • Collaborate with internal stakeholders to understand business objectives, challenges, and opportunities

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Engineering, Business or related field
  • 3+ years of experience in technology consulting, IT Strategy, technology project management, or related-technology analysis roles
  • Strong analytical and problem-solving skills, with the ability to synthesize complex information and develop actionable insights
  • Excellent communication and presentation skills, with the ability to effectively engage and influence senior stakeholders
  • Demonstrated project management skills, including the ability to lead cross-functional teams and manage multiple projects simultaneously
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing needs and priorities
  • Willing and able to work across US business hours from mid morning to late afternoon EST, Monday through Friday.

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