Customer Relationship Executive

1 week ago


Thiruvananthapuram, Kerala, India Educational Institute Full time

Handling customer inquiries:
Responding to customer inquiries and resolving any issues or complaints they may have regarding gas services.

  • Account management: Managing customer accounts, ensuring accurate billing and payment processing, and maintaining uptodate customer records.
  • New customer onboarding: Assisting new customers in the registration and connection process, providing necessary documentation, and explaining the gas agency's services and policies.
  • Promoting gas agency services: Informing customers about new services, products, and promotions, and encouraging them to upgrade or avail of additional offerings.
  • Complaint resolution: Resolving customer complaints in a timely and satisfactory manner, coordinating with other departments if necessary, and ensuring customer satisfaction.
  • Coordination with field staff: Liaising with field staff to schedule and coordinate gas connections, deliveries, and service appointments, ensuring efficient and timely service to customers.

Salary:
From ₹1,000.00 per month

Ability to commute/relocate:

  • Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • English (preferred)


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