Merchant Services-me Relationship Officer

1 week ago


Thiruvananthapuram, Kerala, India HDFC Bank Full time

Group Company:
HDFC Bank Limited

Designation:
Merchant Services-ME Relationship Officer - Vyapar RO

Office Location:
Quilandy Koyilandy (Branch)

Position description:

Merchant Services-ME Relationship Officer - Vyapar RO

Primary Responsibilities:

  • Relationship Officer will be responsible for ensuring engagement & Visitation of all Digital portfolio merchants assigned.
  • Vyapar Relationship Officer will be responsible for portfolio enhancement entailing activation, winback of volume share from competition,
- maintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell.

  • Vyapar Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc.
  • To achieve Merchant Acquiring product & Crosssell targets as Defined by management month on month.
  • To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the portfolio basis expansions by the existing merchants
- (New outlet/New business line), self-employed segments, existing customer leads.

  • To create an additional income line & eventually make the merchants more profitable to business, Relationship Officer must ensure increased crosssell penetration inportfolio merchants basis benchmark
  • Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for crosssell, Portfolio enhancement, Visit updates etc.
  • The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
  • Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.
  • Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.

Additional Responsibilities:

  • Cross Sell
  • CC, CASA, Asset, TPP etc.

Educational qualifications preferred
-
Category: Bachelor's Degree

-
Field specialization: Commerce

-
Academic score: Pass

-
Institution tier: Any

Required Certification/s:

NA

Required Training/s:

Basic product and process training

Required work experience
-
Industry: Banking preferred - but not a constraint

-
Role: Any

-
Years of experience: 0 to 3

Key Performance Indicators:

Sales Profile

Required Competencies:

Flair for sales and go getter attitude, Good Communication skills, tech savvy

Required Knowledge:

Required Skills:

Good communication and interpersonal skills, Time management, disciplined sales approach

Required abilities
-
Physical: Sales call and field visits.

Specific requirements
-
Travel: Local travel for customer meetings
-
Vehicle: Preferred(At least two wheeler)

-
Work Permit: NA

Other details
-
Pay Rate: As per industry norms and labour laws

-
Contract Types: Permanent

-
Time Constraints: None

-
Compliance Related: As per Bank's laid down policies

-
Union Affiliation: NA

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