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Customer Support Executive
1 week ago
Job Description
Responsibilities
Understanding the products and services provided by the company. Preparing company policies and procedures. Developing training lessons with service delivery systems. Managing a team of Customer Support Representatives. Supporting the customer through an email ticketing system and phone calls. Resolving customer complaints and queries. Providing detailed information to customers. Monitoring the performance of individual representatives. Maintaining records of each phone call for future reference. Assisting the HR department with hiring new employees. Providing the new employees with training sessions for enhancing their skills. Offering exceptional customer service and satisfaction. Following up with customers for any further information. Taking feedback from the customers. Negotiating the terms and conditions with the customer. Contributing the work to the company's knowledge base. Maintaining a healthy relationship with the clients. Adhering to the company's rules and regulations.-
customer support executive
1 week ago
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Customer Support Executive
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Customer Complaint Support Executive
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Customer Support Executive
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Thiruvananthapuram, Kerala, India estrrado Full timeExperience:Fresher:Job Code :ESM0CS:Description:We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the sales team. Detail-oriented sales coordinator to contribute to the achievement of sales targets by supporting sales representatives, coordinating sales activities, and maintaining good customer...
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Technical Support Executive
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Technical Support Executive
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Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description Job Roles: Respond to customer request over telephone email and Website chats. Maintaining excellent levels of Quality, quantity and Customer satisfaction scores Escalate situations in an appropriate manner and coordinate with supervisors towards resolution. Meet Productivity, Quality and sales targets consistently. Must...