![I Mates Consultants](https://media.trabajo.org/img/noimg.jpg)
Customer Complaint Support Executive
1 week ago
Posted By:
I Mates Consultants |
Posted on: July 20, 2023**:
- India Trivandrum
RS
- 815
Scope of the Role:
Responsible to Support RBB Customer Complaint management activities, RCA's & complaint reduction initiatives in the assigned region being in the Head office.
- Supporting Customer Experience & Excellence activity prioritization.
- Drive initiatives towards improving quality o closures and resolutions provided by branches
- Drive Initiatives towards improving logging of customer complaints in CRM.
- Preparation & tracking of complaint MIS.
- Publish regular dashboards for complaint resolution activities
- Management insights and analysis on types of complaint, reasons of recurring issues
- Driving initiatives towards re classification / redirection of wrongly tagged complaints
- Timely submission of relevant MIS to Central RBCX team for actioning.
- Thorough Follow up on the RCA for each complaint for the region with an intent to identify the process, people or technology issues.
- Categorizing and identifying complaint attributable to staff behaviors and attitudes
- Seeking Concurrence from Respective CH/ ZH & BBH for executing the CMG decision grid
- Coordination with Cross Functional teams to identify the RCA and firming up any people related issues
- Timely submission of relevant input files to central RBCX functions for onward coordination with QIG
- Support follow up on queries related toa ny escalation by providing timely feedbacks to RBCX function and other stakeholders.
- Regional release of Caution memo & PLP deduction Monitoring
- Maintaining End to end MIS for the same.
- Issue Resolution & Managing escalation in daytoday Customer Experience & Excellence operations.
- Work across teams and Collaboration and ability to get work done
- Ensuring seamless coordination for any escalation
Skills:
complains
customer service
-
Customer Support Executive
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description Responsibilities Understanding the products and services provided by the company. Preparing company policies and procedures. Developing training lessons with service delivery systems. Managing a team of Customer Support Representatives. Supporting the customer through an email ticketing system and phone calls. Resolving...
-
customer support executive
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob DescriptionWe are looking for custumer support executive with minimum 1 year experience.Responsibilities/Duties include; Handling customer queries on AlertBox's product range across SMS, Email, Voice and WhatsApp across multiple channels Gateways and infrastructure monitoring to ensure uptime and platform consistency. Provide product support and on...
-
Customer Support Executive
1 week ago
Thiruvananthapuram, Kerala, India Triedge Solution Full timePosition: Customer Support ExecutiveLocation :ThiruvananthapuramJob Role: To priorities workloads and lead daily and weekly duties. Must be committed to quality, persistent, and result oriented. Dealing with customers and clients in a courteous, professional and diplomatic manner. Excellent rapport building skills.Salary: Up to ₹15,000.00 per...
-
Customer Relationship Executive
1 week ago
Thiruvananthapuram, Kerala, India Educational Institute Full timeHandling customer inquiries: Responding to customer inquiries and resolving any issues or complaints they may have regarding gas services. Account management: Managing customer accounts, ensuring accurate billing and payment processing, and maintaining uptodate customer records. New customer onboarding: Assisting new customers in the registration and...
-
Customer Relationship Executive- Female
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description Job Description We are looking for a Customer Relationship Executive to be responsible for engaging with key customers by building and preserving trusting relationships. The Customer Relationship Executive will constantly identify opportunities to grow the customer base and build positive relationships with new clients. To be...
-
Regional Customer Service Executive
1 week ago
Thiruvananthapuram, Kerala, India timesjobs Full timeJob Description A customer service executive, or CSE, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSEs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer...
-
Customer Relation Executive
1 week ago
Thiruvananthapuram, Kerala, India EVM Citroen Full timehandling customer complaints and concerns. Problemsolving skills enable them to solve issues quickly and successfully by analysing the cause of the problem- generating possible solutions and implementing a plan to resolve the problem.- handling customer concerns and complaints in a timely manner.- helping customers choose the right product for their...
-
Customer Support Executive
1 week ago
Thiruvananthapuram, Kerala, India Joopium Technologies Private Limited Full timeJob Description on Customer Support EngineersCompany Profile Welcome to Joopium Technologies - Pioneering AI in Restaurant SolutionsAt Joopium Technologies, we embarked on a journey in AI-based IT consulting and web development, specializing in restaurant order systems, bookings, and voucher management systems.Our expertise centers on the innovative JOO-AI,...
-
Telemarketing Executives
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description Job brief We are looking for an enthusiastic Telemarketing executive to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. A successful telemarketer must be friendly and persuasive. You must be...
-
Telecaller/customer Care Executive
1 week ago
Thiruvananthapuram, Kerala, India ONE SHOPPY Full timeCOMPANY NAME :ONE SHOPPYCOMPANY PROFILE:We are basically a Telemarketing company dealing with many products and having distribution in every district. Our main office is at Vanross junction, Trivandrum.Designation - Telecaller/Customer care ExecutivesPackage inc.(for 1stmonth) -10,000 + inc.(2ndmonth onwards)Gender - Both Males & Females**Age limit- **18 to...
-
Software Support Engineer
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description We are looking for a Software support Engineer Software Support Engineers *who can work in night shifts , like a customer support in call centers.(only male resource) Responsibilities and Duties Software Support Engineers serve primarily to address technical issues relating to software implementation, function and upgrades. ...
-
Customer Relation Executive
1 week ago
Thiruvananthapuram, Kerala, India MELKER FINANCE & LEASING PVT LTD Full timeBuilding and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales.Job Types: Full-time, Regular / PermanentSalary: From ₹14,000.00 per monthBenefits: Health...
-
Customer Service
1 week ago
Thiruvananthapuram, Kerala, India estrrado Full timeExperience:Fresher:Job Code :ESM0CS:Description:We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the sales team. Detail-oriented sales coordinator to contribute to the achievement of sales targets by supporting sales representatives, coordinating sales activities, and maintaining good customer...
-
Customer Care Executive
1 week ago
Thiruvananthapuram, Kerala, India ARMSON HOMES Full timeWe are looking for a qualified Customer Care Executive to manage a team of representatives who will offer excellent customer service.Responsibilities:To create policies and procedures and oversee the customer service provided by the team.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and...
-
Customer Relation Executive
1 week ago
Thiruvananthapuram, Kerala, India ARMSON HOMES Full timeWe are looking for a qualified Customer Relation Executive to manage a team of representatives who will offer excellent customer service.Responsibilities:To create policies and procedures and oversee the customer service provided by the team.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers...
-
Field Executive
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeResponsibilities: Conduct market research to identify selling possibilities and evaluate customer needs, Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services...
-
Customer Service Representative Wfh
1 week ago
Thiruvananthapuram, Kerala, India Waterisgone Solution Full timeResponsibilities: Resolve customer complaints or concerns in a calm and effective manner while ensuring customer satisfaction Accurately capture and document customer information and call notes Work collaboratively with other departments to escalate customer issues as needed Identify and escalate priority issues to the appropriate channels Participate in...
-
Marketing/ Sales Executive – Male
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description Job brief We are looking for a competitive and trustworthy Marketing / Sales Executive to help us build up our business activities. Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and...
-
Telesales Executive
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be...
-
Customer Service Representative
1 week ago
Thiruvananthapuram, Kerala, India Hyve Sports Pvt Ltd Full timeManage high volume of phone calls and provide response to all maintaining high quality of services and performance standards. Facilitate sales of all services according to company and client requirements. Administer all customer complaints and ensure timely resolution within required guidelines. Supervise all unresolved compliant for sales.Job Types:...