Customer Development Representative
1 week ago
Description
It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.
We are looking for a Customer Development Representative to join our Customer Development team, reporting to the senior manager of Customer Development - India. In this role, you will work closely with Sales, Order Management, Legal, Finance, Technical Support, Channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. You will manage quotes globally to meet or exceed targets for maintenance and subscription renewals. You will also manage numerous customer contacts at different stages of the customer lifecycle and work as a trusted partner, allowing customers to meet their business objectives with our products.
You are the ideal candidate if you are a creative, energetic, and self-driven professional. You enjoy helping SaaS customers meet their business objectives, and you are results-driven.
What you'll do: Analyze data collected during account reviews and meetings to create practical proposals and ensure customer satisfaction Manage the timely generation of renewal quotes, validation, audits, and all other aspects of maintenance and subscription renewals Facilitate relationships with clients, encouraging adoption and retention of Infoblox products and aligning with customer goals to enhance organizational efficiency Partner with internal teams such as Customer Support, IT, and Order Management for any data correction or error fixes Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams Collaborate with the Sales Account team to support accounts, identifying opportunities for improving Infoblox services across functions and developing upsell and cross-sell opportunities Assess customer needs, goals, and challenges, tailoring solutions to align with customer objectives Perform in-depth account analysis, preparing and conducting REVIVE sessions with the Account team to identify areas for expansion, upsell, and refresh Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases Strive for a minimum in-quarter renewal rate (IQRR) of 90%, enhancing customer intimacy and understanding to drive renewal bookings without extensive field engagement What you'll bring: Minimum two years of experience in customer service industry supporting U.S./U.K. customers Excellent verbal and written communication skills Expert working knowledge of the service business Experience working with both internal and external customers in a multi-tier channel environment Proficiency with Microsoft office suite, especially on Excel Excellent organizational and time management skills Self-motivated team player with fresh and innovative ideas Bachelor's degree preferred What success looks like: After six months, you will... Be familiar with the Infoblox Product Suite Have built relationships internally by creating communication channels with departments, teams, or groups Identify and relay customer requests that align with the company's vision After about a year, you will... Collect and analyze customer data to optimize the customer's experience Increase customer loyalty and reduce churn Aggregate the underlying issues of the product/service, the desires of the customer, and the long-term vision of the company Demonstrate excellent territory management through increased revenue delivery, on-time quotes and renewals, and strong relationships with Account teams and partnersWe've got you covered:
Our holistic package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our daily—we believe in transparency, curiosity, respect, and, above all, having fun while delighting our customers.
Why Infoblox?
We've created a culture that embraces and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you're a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you can grow and develop your career.
-
Customer Support Executive
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description Responsibilities Understanding the products and services provided by the company. Preparing company policies and procedures. Developing training lessons with service delivery systems. Managing a team of Customer Support Representatives. Supporting the customer through an email ticketing system and phone calls. Resolving...
-
Customer Relation Executive
1 week ago
Thiruvananthapuram, Kerala, India ARMSON HOMES Full timeWe are looking for a qualified Customer Relation Executive to manage a team of representatives who will offer excellent customer service.Responsibilities:To create policies and procedures and oversee the customer service provided by the team.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers...
-
Tele Sales Representative
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description Responsibilities • Initiating sales with potential customers over the phone. • Asking questions to engage customers and keep the conversation going. • Listening to the customers' needs to generate repeat sales. • Gathering and documenting customer information, payment methods, purchases, and reactions to products. •...
-
Customer Service
1 week ago
Thiruvananthapuram, Kerala, India estrrado Full timeExperience:Fresher:Job Code :ESM0CS:Description:We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the sales team. Detail-oriented sales coordinator to contribute to the achievement of sales targets by supporting sales representatives, coordinating sales activities, and maintaining good customer...
-
Customer Service Representative
1 week ago
Thiruvananthapuram, Kerala, India Hyve Sports Pvt Ltd Full timeManage high volume of phone calls and provide response to all maintaining high quality of services and performance standards. Facilitate sales of all services according to company and client requirements. Administer all customer complaints and ensure timely resolution within required guidelines. Supervise all unresolved compliant for sales.Job Types:...
-
Regional Customer Service Executive
1 week ago
Thiruvananthapuram, Kerala, India timesjobs Full timeJob Description A customer service executive, or CSE, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSEs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer...
-
Customer Care Executive
1 week ago
Thiruvananthapuram, Kerala, India ARMSON HOMES Full timeWe are looking for a qualified Customer Care Executive to manage a team of representatives who will offer excellent customer service.Responsibilities:To create policies and procedures and oversee the customer service provided by the team.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and...
-
Customer Service Representative Wfh
1 week ago
Thiruvananthapuram, Kerala, India Waterisgone Solution Full timeResponsibilities: Resolve customer complaints or concerns in a calm and effective manner while ensuring customer satisfaction Accurately capture and document customer information and call notes Work collaboratively with other departments to escalate customer issues as needed Identify and escalate priority issues to the appropriate channels Participate in...
-
Store Representative
1 week ago
Thiruvananthapuram, Kerala, India 2coms Full timeJoin Gig4us ExcitingTeam as a Freelance StoreRepresentativeAreyou ready for an incredible opportunity Gig4u is hiring dynamicindividuals like you to be Freelance Store Representatives for atoptier retail brand in India Multiple cities endlesspossibilities. Lets redefine retail together#Gig4uHiring#RetailRevolution OurClient: thisrenowned retail destination...
-
Virtual Call Centre Representatives
1 week ago
Thiruvananthapuram, Kerala, India HBSUSA INFORMATION TECHNOLOGY PRIVATE LIMITED Full timeNOW HIRINGVIRTUAL CALL CENTRE REPRESENTATIVESAre you looking for an opportunity to work in a rapidly growing startup that does meaningful work? If so, we may be the business for you We are RealtyTeckStack And we provide and we provide through, fast and high quality support in job description via live support contact system.We are looking for people who are...
-
Customer Service Representative
1 week ago
Thiruvananthapuram, Kerala, India CCAN SOLUTION Full timeHandling incoming calls and other communications. Processing and managing documents Administrative duties and responsibilities Creating, maintaining, and entering information into databases. Ensures company complies with applicable laws and regulations regarding data security and document management. Knowledge of computers is a must. Good communication...
-
Customer Service Representative
1 week ago
Thiruvananthapuram, Kerala, India WebGlobal Technology Solution Pvt Full timeGood communication skill in English & MalayalamGood interpersonal / pleasing skills.Knowledge in IT (web technologies) is an added Advantage.Qualification : MCA / BTech / BCA.Location : Kariyavattom, KazhakootamStarting Date : 21 August 2023Job Types: Full-time, Regular / Permanent, FresherSalary: ₹8, ₹10,000.00 per monthApplication Deadline:...
-
Tele Caller
1 week ago
Thiruvananthapuram, Kerala, India timesjobs Full timeJob Description Job Brief We are looking for an enthusiastic Female Telecaller Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.An effective telecaller representative must be an excellent communicator and have superior people skills....
-
Tele Caller
1 week ago
Thiruvananthapuram, Kerala, India timesjobs Full timeJob Description Job Brief We are looking for an enthusiastic Female Telecaller Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.An effective telecaller representative must be an excellent communicator and have superior people skills....
-
Senior Web Developer
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob DescriptionDescription:JD:ASP.NET (VB) Senior Web DeveloperExperience 5-6 YearsStrong knowledge of ASP.NET framework and MVC architectureStrong understanding of object-oriented programmingFamiliar with various design and architectural patternsStrong SQL Server development and management experienceExperience creating database schemas that represent and...
-
Telecaller/Telesales Executive
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description Job brief We are looking for an enthusiastic Telecaller/Telesales representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people...
-
Telesales Executive
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be...
-
Php developer
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob DescriptionWe are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end....
-
Python/ Django Developer
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob DescriptionWe are looking for a Python/Django Developer who will be responsible for managing the interchange of data between the server and the users.Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end...
-
Php developer
1 week ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the...