Hardware Lifecycle

JOB TITLE:

Hardware Asset Management & CMDB Specialist

LOCATION:

Costa Rica, Mexico, Argentina, South Africa, Eastern Europe, India, Philippines, Vietnam, Malaysia, Indonesia,

WORK HOURS:

Flexible

Summary

We are looking for an experienced Hardware Asset Management (HAM) & CMDB Specialist to manage and enhance our client’ asset lifecycle and configuration management practices across global operations. This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.

Responsibilities

• Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
• Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
• Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
• Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
• Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
• Create and enhance application maps using ServiceNow Service Mapping (good to have).
• Configure MID Servers for integrations and data synchronization (optional but desirable).
• Customize ServiceNow environments including scripting, automation, and module configuration.
• Design and manage reports and dashboards to support decision-making and transparency.
• Identify and implement opportunities for continuous service improvement.
• Define, improve, and manage periodic audit and verification processes for asset data.
• Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.

Qualifications

• At least 3years of experience on this field
• Strong expertise in ServiceNow HAM and CMDB modules.
• Proven ability to drive operational excellence in IT asset and configuration management.
• Deep understanding of CMDB architecture, CI types, and dependency mapping.
• Experience handling large-scale data integration and reconciliation tasks.
• Excellent documentation and process design skills.
• Strong communication and stakeholder management abilities across global teams.

Preferred Qualifications:

• Experience with Service Mapping and MID Server configuration.
• Ability to write custom scripts within ServiceNow for automation and customization.
• Background in ITIL practices and IT Service Management frameworks.
• Certification - ServiceNow CIS, Certified Asset Management Professional