Technical Client Success Manager
1 day ago
About Times InternetAt Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions.Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations.As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt.We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next levelAbout the Business UnitTimes Mobile is a pioneering CPaaS (Communication Platform as a Service) company dedicated to revolutionizing business communication. Our suite of products centers around SMS, WABA (WhatsApp Business API), emails, OBD and more, offering businesses powerful tools to engage customers effectively. With a focus on innovation and efficiency, we enable organizations to streamline their communication processes and enhance customer relationships.About the RoleLooking for a Technical Operations Manager with experience in handling Communication/CPaaS platform services .I.E SMS, Voice, Email, Whatsapp, IP Message, chatbot etc. The candidate will be part of a talented TechOps team that works on providing a high-performing, scalable, enterprise-grade bulk Platform/Services.Work ResponsibilitiesHandling and managing all aspects of customer onboarding -Integrations, technical escalations/resolutions, reporting & MIS requirements. Giving platform & service demos to the Enterprise clientsUnderstand client requirements and consult Tech for tailor made solutionResolve customer complaints and providing a roadmap for permanent solutionsManage relationship with clients to maintain overall customer health and growthRegular Interaction with customers, service vendors, internal engineering & product teamsAttending client meetings for technical data/report presentations and briefingsServices performance monitoring and providing an excellent and consistent customer service experience to the clientsCoordinate with vendors for services and drive operational efficiency.Skills, Experience & ExpertiseShould have excellent communication & Presentation skillsShould have experience in handling large enterprise customers directlyShould have excellent knowledge of cPaaS solutions, especially the various protocols in SMS, RCS, IVR/OBD, WhatsApp business Messaging, Conversational messaging, chatbot etcShould be proficient in MS-Excel. Good understanding of Linux commands & SQL queriesExcellent Understanding of Rest APIs Architecture and PostMan usageShould have fair knowledge of cloud telephony & IVR Ecosystem functioningDesired - Understanding of Marketing engagement/Customer engagement tools & third party Integrations ex. With CleverTap, Salesforce..EtcEligibilityMinimum 4 years of hands-on experience in communication services & handling tech integrations for messaging services- SMS,IVR,Email,Whatsapp & conversational chatbots solutions.
-
Client Success Consultant
1 week ago
Industrial Area, India Diligente Technologies Full timeClient is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...
-
Client Success Manager
1 week ago
Industrial Area, India AdaniConneX Full timeRole: Key Account Manager Location: Noida/Mumbai/HyderabadCompany: Adaniconnex (Data Center)The Key Account Manager (KAM) role in Hyderabad focuses on managing post-sales customer interactions, ensuring smooth onboarding, monitoring service delivery against SLAs, handling escalations, and coordinating internal teams for change requests and audits. Candidates...
-
Client Success Director
4 weeks ago
Industrial Area, India CodeVyasa Full timeWe are looking for a proactive Relationship Manager with strong analytical and client management skills. The ideal candidate will act as a bridge between our clients and internal teams - ensuring projects run smoothly, client expectations are met, and opportunities for growth are identified. You’ll be responsible for staying on top of follow-ups (FU) with...
-
Client Solutions Manager
1 week ago
Industrial Area, India Mindlance Full timePosition: Account ExecutiveExperience: 2-7 years of relevant experienceLocation: Vadodara, Gurgaon, Noida, Indore.Reporting to the Director – Client Relationship, the executive will be responsible for seeking new business and maintain and grow business relationships within single or multiple accounts. The role will also involve presenting business...
-
Client Partnership Manager
1 week ago
Industrial Area, India CodeVyasa Full timeWe are looking for a proactive Account Executive / Account Manager with strong analytical and client management skills. The ideal candidate will act as a bridge between our clients and internal teams - ensuring projects run smoothly, client expectations are met, and opportunities for growth are identified. You’ll be responsible for staying on top of...
-
Client Success Lead
1 week ago
Industrial Area, India The Economic Times Full timeJob Role-Customer Support LeadJob Location- NoidaExperience Required- 4 to 7 YearsAbout Times InternetAt Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and...
-
Customer Success Lead
1 week ago
Industrial Area, India CodeVyasa Full timeWe are looking for a dedicated and customer-focused Client Support Manager (CSM) who can build strong client relationships, ensure seamless service delivery, and act as a trusted partner to our customers. The ideal candidate will proactively manage client queries, coordinate with internal teams, and maintain high service standards. You will be responsible...
-
Client Relationship Manager
3 weeks ago
Industrial Area, India Net2Source (N2S) Full timeDo you love developing and nurturing great relationships?As an N2S Account Manager, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the...
-
Technical Project Manager
1 week ago
Industrial Area, India Yotta Data Services Private Limited Full timeAbout the Company: Yotta is looking for Job Description for your Technical Account Manager role based in Panvel, Navi Mumbai, covering all the listed activities.About the Role: We are seeking a proactive and technically skilled Technical Account Manager (TAM) to manage and support enterprise-level IT infrastructure for our clients. The ideal candidate should...
-
Client Success Manager
4 days ago
Greater Kolkata Area, India Mavenpro Full time ₹ 4,00,000 - ₹ 8,00,000 per yearAbout the RoleWe're a modern digital agency looking for a sharp, energetic fresher who gets people, notices good design, and is curious about how brands grow online.If you:Like talking to peopleCan tell when a design or ad "just doesn't feel right"Want to learn how digital marketing really works…this role has your name written all over it.You'll be the...
