Customer Success Lead

1 week ago

Industrial Area, India CodeVyasa Full time

We are looking for a dedicated and customer-focused Client Support Manager (CSM) who can build strong client relationships, ensure seamless service delivery, and act as a trusted partner to our customers. The ideal candidate will proactively manage client queries, coordinate with internal teams, and maintain high service standards. You will be responsible for timely follow-ups, issue resolution, and ensuring a smooth support experience for all assigned accounts.About UsCodeVyasa is a mid-sized product engineering company that works with top-tier product/solutions companies such as McKinsey, Walmart, RazorPay, Swiggy, and others. We are about 650+ people strong and we cater to Product & Data Engineering use-cases around Agentic AI, RPA, Full-stack and various other GenAI areas.Key Responsibilities: - Serve as the primary point of contact for client support-related queries and requests. - Stay on top of follow-ups (FU) for all open tickets and ongoing client issues to ensure timely resolution. - Conduct regular client check-ins to understand challenges, gather feedback, and ensure smooth service delivery. - Collaborate closely with internal teams (support, delivery, tech) to resolve issues and maintain SLAs. - Track, analyze, and report support performance metrics such as ticket trends, response times, and resolution quality. - Maintain accurate documentation of all client interactions, issues, resolutions, and escalations. - Proactively identify recurring issues and share insights for process improvement and product enhancements. - Ensure clients receive a consistent, high-quality support experience that drives satisfaction and retention. - Escalate critical or high-impact issues promptly to relevant teams and ensure timely follow-through. - Assist in onboarding new clients by guiding them through support processes, tools, and best practices.Required Skills & Qualifications: - Bachelor’s degree in Business, IT, Engineering, or a related field. - 1–3 years of experience in Client Support, Customer Success, Technical Support, or Account Management (preferably in IT / tech services). - Strong problem-solving ability with a customer-first mindset. - Excellent communication, coordination, and relationship-building skills. - Ability to manage multiple client requests and priorities simultaneously. - Proficiency in support tools / CRM platforms (e.G., Freshdesk, Zoho Desk, Jira) and MS Office / Google Workspace. - Strong analytical skills with the ability to interpret support data and provide actionable recommendations.Location- Noida Sector-62Working Days- 6 (5 days Work from office)Why Join CodeVyasa? - Work on innovative, high-impact projects with a team of top-tier professionals. - Continuous learning opportunities and professional growth. - Flexible work environment with a supportive company culture. - Competitive salary and comprehensive benefits package. - Free healthcare coverage. Here's a glimpse of what life at CodeVyasa looks like Life at CodeVyasa.If you have any questions or need further assistance, feel free to reach out toat shubham@codevyasa.com.

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