Customer Quality Excellence Lead
7 days ago
Voice-of-Customer System: Capture VOC, Deploy real-time VOC dashboards (Medallia + field returns); improve MTBF, MTTF for top complaintsDevelop Field Quality Command Center: Bring visibility to customer concerns at plant level, monitoring effectiveness of closed issues; lead 8D for critical issues, FRACAS monitoringWarranty Optimization: Reduce warranty cost and defects, monitor issue closure and effectiveness & predictive analytics (Python + Tableau, Weibull) for plants and FG suppliers.Review mechanism: Chair reviews with multiple plants, R&D, Service; align on CTQ flow-down from VOC to design FMEAs. Update to senior management with analyticsZero-Recall Culture: Monitor no fault forward culture, review poka-yoke, built in quality; target zero safety recalls, Zero DOA.Team & Metrics: Coordinate with multiple plants drive KPIs: Cost of poor Quality, Part return, Defect on arrival, Social media ratings, develop strategy for customer delightCustomer connect :Conduct customer surveys to capture early warning signals and identify improvement opportunities.
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Customer Experience Lead
7 days ago
Industrial Area, India Cash 24x7 Full timeAbout the company cash 24x7 is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits. About the Role We are seeking a high-performing Customer Support Head to lead our customer support team, ensure...
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SVP, Quality and Process Excellence
2 weeks ago
Industrial Area, India EXL Full timeRole Title: Vice president - Transactional Quality - P&C InsuranceLocation: Noida/PuneRole Overview:Will manage operations across India, Philippines, and South Africa.Direct Reporting: 4-5Responsibilities: Client management, stakeholder management, RFPs, escalations (client-facing & stakeholder-facing).Strong expertise in P&C domain, well- versed with...
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Customer Success Lead
2 weeks ago
Industrial Area, India CodeVyasa Full timeWe are looking for a dedicated and customer-focused Client Support Manager (CSM) who can build strong client relationships, ensure seamless service delivery, and act as a trusted partner to our customers. The ideal candidate will proactively manage client queries, coordinate with internal teams, and maintain high service standards. You will be responsible...
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Product Quality Lead
7 days ago
Industrial Area, India WTF Gyms Full timeAbout the RoleWTF is building one of India’s most advanced fitness-tech ecosystems—spanning mobile apps, web dashboards, automation systems, AI-driven engines, WhatsApp bots, facility intelligence, compliance platforms, and more. We are looking for a self-driven, highly technical QA professional who will take complete ownership of testing every product,...
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Product Lead, AI Customer Experience
23 hours ago
Industrial Area, India Hireginie Full timeAbout Our Client: Our client is a fast-growing, tech-enabled outsourcing platform that blends AI with human expertise to transform customer experience. They provide end-to-end solutions such as telecalling, sales, and customer support, helping consumer brands across industries improve efficiency, reduce costs, and scale growth.Job Description: Senior Product...
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Quality Head- Inside Sales
5 days ago
Industrial Area, India UNIVO Education Full timeFounded in 2022, UNIVO Education stands as a trailblazer in online higher education, helping universities offer and scale high-quality online degree programs. Our mission aligns with India's vision to elevate the Gross Enrolment Ra o (GER) from 27% to 50% by 2035, contribu ng to na onal development through accessible, flexible and affordable educa on. At...
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Quality Assurance Specialist
4 weeks ago
Industrial Area, India CAE SIMULATION TRAINING PRIVATE LIMITED Full timeTitle: ExecutiveDepartment: Quality Assurance & Safety.Position Overview: The Quality Executive plays a critical role in ensuring the highest standards of quality across all stages of policy and process development, operation, and execution. This role involves overseeing quality assurance, Aviation Safety, Environment health safety processes, coordinating...
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Lead Customer Experience Representative
1 week ago
Industrial Area, India Tech Mahindra Full timeThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's...
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Customer Interaction Auditor
2 weeks ago
Industrial Area, India Suraasa Full timeJOB DESIGNATION - Quality Assurance Analyst (Sales)Work Location - NoidaWork schedule - 6 Days (Monday - Saturday)Mandatory Experience - 2+ Years ( Ed-Tech Industry)About the RoleWe are seeking a detail-oriented Quality Assurance Analyst (Sales) to ensure that our counsellors’customer interactions meet the highest standards of quality, compliance, and...
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Lead Generation Strategist
3 days ago
Industrial Area, India Designoweb Full timeCompany DescriptionEstablished in 2017, Designoweb Technologies is a global leader in Information Technology and Consulting services. With a mission to "Ideate, Innovate, and Create," the company provides a broad range of services and digital solutions designed to help clients excel in the modern digital era. These services include Web App Solutions, SAAS...