Technical Project Manager

1 week ago

Industrial Area, India Yotta Data Services Private Limited Full time

About the Company: Yotta is looking for Job Description for your Technical Account Manager role based in Panvel, Navi Mumbai, covering all the listed activities.About the Role: We are seeking a proactive and technically skilled Technical Account Manager (TAM) to manage and support enterprise-level IT infrastructure for our clients. The ideal candidate should have a strong understanding of IT systems, excellent communication skills, and the ability to translate complex technical requirements into actionable business insights.Responsibilities:Infrastructure Understanding: Gain a holistic understanding of clients’ IT infrastructure, including servers, networks, storage, virtualization, Backup/Recovery, Security and cloud environments.Work closely with internal and client IT teams to document and map current infrastructure setups.Architecture Documentation: Design and create enterprise-level IT architecture diagrams using Microsoft Visio (or similar tools).Maintain up-to-date architecture documentation for each assigned account.Infrastructure Health Reviews: Analyze and review IT infrastructure health reports from monitoring tools or manual audits.Identify performance bottlenecks, risks, and vulnerabilities.Prepare summary reports and presentations on overall infrastructure health.Recommendations and Upgrades: Recommend suitable infrastructure upgrades, performance optimizations, or modernizations based on health assessments.Client Relationship Management: Act as a single point of contact for clients regarding their technical infrastructure.Translate technical findings into business-friendly communication and ensure customer satisfaction. Qualifications:Graduate degree in Computer Science / Information Technology / Electronics / or related discipline. Required Skills:Strong understanding of IT infrastructure components – servers, networking, storage, virtualization, and cloud.Proficiency in Microsoft Visio (mandatory) for creating professional architecture diagrams.Ability to analyze IT health reports and derive actionable insights.Strong problem-solving, communication, and presentation skills.Ability to work independently and manage multiple client accounts.Preferred Skills:Experience with cloud platforms (AWS, Azure, GCP).Familiarity with monitoring and reporting tools (e.G., SolarWinds, Nagios, PRTG).Basic understanding of security compliance and IT governance frameworks.ITIL```

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