L1 Support

4 weeks ago

Thiruvananthapuram, India CareStack - Dental Practice Management Full time

Key Responsibilities: ● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and related features. ● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones, softphones, and network connectivity problems (SIP issues, firewall configurations, etc.). ● Ticket Management: Handle support requests through a ticketing system (e.g., Zendesk), ensuring timely response and resolution, and escalating to L2/Engineering teams as needed. ● Documentation: Maintain and update internal and customer-facing knowledge bases, providing step-by step guides, FAQs, and documentation for common issues. ● Customer Onboarding Support: Assist customers with onboarding, setting up deskphone devices, configuring call flow, and ensuring seamless integration with PMS. ● System Monitoring: Use monitoring tools to identify potential issues proactively and escalate to the relevant teams for prompt action. ● Call Quality Analysis: Analyze call logs, jitter, latency, packet loss, and other metrics to diagnose and resolve call quality issues. ● Collaboration: Collaborate with cross-functional teams, including L2 Support, Product, Engineering, and Customer Success, to provide feedback and improve system performance and customer experience. ● Training & Support: Provide basic user training on VoIP phone systems and features, ensuring customers are fully equipped to utilize the system. Skill: ● Problem-Solving - Ability to think critically, troubleshoot systematically, and identify root causes of issues. ● Team Player - Comfortable working in a fast-paced environment, collaborating with cross-- functional teams, and contributing to team goals

  • L1/L2 IT Support Engineer

    4 weeks ago

    Thiruvananthapuram, India PIT SOLUTIONS LIMITED Full time

    Job Description – L1/L2 IT Support Engineer (Managed IT Services – US Clients) Location: India (Remote/Hybrid) Shift: US Shift (Evening/Night) Experience: 2–5 years (L1/L2) Role Overview We are looking for experienced L1/L2 IT Support Engineers to support our US-based customers as part of our Managed IT Services team. The role primarily involves...

  • L1/L2 IT Support Engineer

    4 weeks ago

    Thiruvananthapuram, India PIT SOLUTIONS LIMITED Full time

    Job Description Job Description – L1/L2 IT Support Engineer (Managed IT Services – US Clients) Location: India (Remote/Hybrid) Shift: US Shift (Evening/Night) Experience: 2–5 years (L1/L2) Role Overview We are looking for experienced L1/L2 IT Support Engineers to support our US-based customers as part of our Managed IT Services team. The role primarily...

  • L1 / L2 Application Support Engineer

    4 weeks ago

    Thiruvananthapuram, India Whatjobs IN C2 Full time

    Job Title: L1 / L2 Application Support Engineer Department: Client Business Support / IT Operations Location: Trivandrum Reports To: Application Support Lead / Project Manager Job Summary We are seeking L1 and L2 Application Support Engineers to provide technical and functional support for our clients’ business-critical applications. The support team...

  • L1/l2 It Support Engineer

    3 weeks ago

    Thiruvananthapuram, Kerala, India PIT SOLUTIONS LIMITED Full time

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  • SAP L1 Support

    6 days ago

    Thiruvananthapuram, Kerala, India Reflections Info Systems Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    IntroductionWe are looking for 2+years experienced candidates for this role.Provide first-level support for SAP users by monitoring incidents, resolving known issues, and routing complex cases to L2/L3 teams. Preferably good understanding in SAP Master Data mgmt, ECC, BW modules, along with WM/MM , SD , Basis & Security aspects.Work Time : 10:00 AM -6:00 PM...

  • L1 Support

    1 week ago

    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...

  • Application Support Lead

    4 weeks ago

    Thiruvananthapuram, India Whatjobs IN C2 Full time

    Job Title: Application Support Lead Department: Client Business Support / IT Operations Location: (Trivandrum) Reports To: Project Manager / Delivery Manager Job Summary We are seeking an experienced Application Support Lead to manage and guide the L1 & L2 Application Support Team responsible for delivering high-quality, round-the-clock technical support for...

  • L1 support

    4 weeks ago

    Thiruvananthapuram, India CareStack - Dental Practice Management Full time

    Key Responsibilities: ● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and related features. ● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones, softphones, and...

  • Remote Technical Support Specialist

    2 weeks ago

    thiruvananthapuram, India beBeeTechnical Full time

    Global Technical Support SpecialistWe are seeking a skilled Global Technical Support Specialist to join our team. This role involves providing technical support for global SaaS products, enterprise applications, and IT systems.Type: Freelance ConsultantLocation: RemoteDuration: Long-term contract (extendable)Start Date: Immediate or within a few...

  • Infra support engineer

    2 weeks ago

    Thiruvananthapuram, India Weekday AI Full time

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