L1 Support
4 days ago
Key Responsibilities: ● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and related features. ● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones, softphones, and network connectivity problems (SIP issues, firewall configurations, etc.). ● Ticket Management: Handle support requests through a ticketing system (e.g., Zendesk), ensuring timely response and resolution, and escalating to L2/Engineering teams as needed. ● Documentation: Maintain and update internal and customer-facing knowledge bases, providing step-by step guides, FAQs, and documentation for common issues. ● Customer Onboarding Support: Assist customers with onboarding, setting up deskphone devices, configuring call flow, and ensuring seamless integration with PMS. ● System Monitoring: Use monitoring tools to identify potential issues proactively and escalate to the relevant teams for prompt action. ● Call Quality Analysis: Analyze call logs, jitter, latency, packet loss, and other metrics to diagnose and resolve call quality issues. ● Collaboration: Collaborate with cross-functional teams, including L2 Support, Product, Engineering, and Customer Success, to provide feedback and improve system performance and customer experience. ● Training & Support: Provide basic user training on VoIP phone systems and features, ensuring customers are fully equipped to utilize the system. Skill: ● Problem-Solving - Ability to think critically, troubleshoot systematically, and identify root causes of issues. ● Team Player - Comfortable working in a fast-paced environment, collaborating with cross-- functional teams, and contributing to team goals
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L1/L2 IT Support Engineer
3 days ago
Thiruvananthapuram, India PIT SOLUTIONS LIMITED Full timeJob Description – L1/L2 IT Support Engineer (Managed IT Services – US Clients) Location: India (Remote/Hybrid) Shift: US Shift (Evening/Night) Experience: 2–5 years (L1/L2) Role Overview We are looking for experienced L1/L2 IT Support Engineers to support our US-based customers as part of our Managed IT Services team. The role primarily involves...
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L1/L2 IT Support Engineer
3 days ago
Thiruvananthapuram, India PIT SOLUTIONS LIMITED Full timeJob Description Job Description – L1/L2 IT Support Engineer (Managed IT Services – US Clients) Location: India (Remote/Hybrid) Shift: US Shift (Evening/Night) Experience: 2–5 years (L1/L2) Role Overview We are looking for experienced L1/L2 IT Support Engineers to support our US-based customers as part of our Managed IT Services team. The role primarily...
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L1 / L2 Application Support Engineer
3 days ago
Thiruvananthapuram, India Whatjobs IN C2 Full timeJob Title: L1 / L2 Application Support Engineer Department: Client Business Support / IT Operations Location: Trivandrum Reports To: Application Support Lead / Project Manager Job Summary We are seeking L1 and L2 Application Support Engineers to provide technical and functional support for our clients’ business-critical applications. The support team...
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SAP L1 Support
4 days ago
Thiruvananthapuram, Kerala, India Reflections Info Systems Full time ₹ 4,00,000 - ₹ 8,00,000 per yearIntroductionWe are looking for 2+years experienced candidates for this role.Provide first-level support for SAP users by monitoring incidents, resolving known issues, and routing complex cases to L2/L3 teams. Preferably good understanding in SAP Master Data mgmt, ECC, BW modules, along with WM/MM , SD , Basis & Security aspects.Work Time : 10:00 AM -6:00 PM...
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Linux Administrator L1
7 days ago
Thiruvananthapuram, India Jio Platforms Limited (JPL) Full timeLinux Support Engineer (L1)Detail RequirementLocation Navi-Mumbai, MaharashtraExperience:1 – 4 Years in Technical Support or System Admin Reports to Team Lead, Linux SupportRole Summary:We are looking for a Linux Support Engineer (L1) to be the first point of contact for technical issues. You will be responsible for system monitoring, initial alert triage,...
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L1 Support
1 week ago
Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time ₹ 2,00,000 - ₹ 6,00,000 per yearKey Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...
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Application Support Lead
5 days ago
Thiruvananthapuram, India Whatjobs IN C2 Full timeJob Title: Application Support Lead Department: Client Business Support / IT Operations Location: (Trivandrum) Reports To: Project Manager / Delivery Manager Job Summary We are seeking an experienced Application Support Lead to manage and guide the L1 & L2 Application Support Team responsible for delivering high-quality, round-the-clock technical support for...
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L1 Support
1 week ago
thiruvananthapuram, India CareStack™ - Dental Practice Management Full timeKey Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...
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L1 Support
1 week ago
Thiruvananthapuram, India CareStack - Dental Practice Management Full timeKey Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...
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L1 Support
1 week ago
Thiruvananthapuram, India CareStack - Dental Practice Management Full timeKey Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...
