L1/l2 It Support Engineer
5 days ago
- L1 L2 IT Support Engineer Managed IT Services - US Clients Location India Remote Hybrid Shift US Shift Evening Night Experience 2-5 years L1 L2 Role Overview We are looking for experienced L1 L2 IT Support Engineers to support our US-based customers as part of our Managed IT Services team The role primarily involves handling day-to-day user support identity management device management and Microsoft cloud ecosystem operations The ideal candidate should have hands-on experience providing remote support to end users within a modern cloud-driven IT environment Core Technical Skills Mandatory Aligned to Microsoft s Latest Cloud Identity Stack 1 Microsoft Entra ID formerly Azure AD User lifecycle operations create modify delete users Password resets sign-in issues login troubleshooting Strong understanding of Conditional Access Authentication Methods MFA setup issue management Entra ID Connect Hybrid identity basics Group management RBAC basics 2 Microsoft Entra External ID Replacement for Azure AD B2C Basic understanding of customer identity flows Troubleshooting authentication issues for external guest users 3 Microsoft Intune Endpoint Management Device enrolment Windows Mac Compliance configuration profiles App deployment updates Remote troubleshooting for end-user systems 4 Microsoft 365 M365 Support User onboarding offboarding License assignment mailbox creation Basic Exchange Online troubleshooting Teams SharePoint access support OneDrive sync issues 5 Windows 10 11 Endpoint Support OS troubleshooting startup performance updates Driver issues application errors basic registry awareness Peripheral support printers scanners webcams etc 6 VPN Remote Access Support Supporting tools like AnyConnect GlobalProtect FortiClient etc Troubleshooting connectivity and MFA-related issues Profile and configuration troubleshooting 7 Basic Networking Security Knowledge DNS DHCP IP configuration Wi-Fi troubleshooting Understanding of antivirus EDR agents Defender CrowdStrike etc Additional Technical Skills Preferred but Not Mandatory Basic PowerShell for user and device operations Experience supporting Microsoft Dynamics 365 users at L1 Exposure to ITSM tools ServiceNow Freshservice Jira Service Management Knowledge of SaaS tools Zoom Slack Dropbox Salesforce basics Basic understanding of cloud concepts Azure AWS Key Responsibilities Handle User Onboarding and Offboarding across Entra ID and M365 Manage MFA enrolment login issues and secure authentication flows Support end-user devices through Intune policy application issues Troubleshoot M365 apps Outlook Teams OneDrive SharePoint Resolve daily L1 L2 tickets related to desktops laptops login issues VPN and printers Provide timely updates and maintain accurate documentation Work closely with L3 teams for escalated issues Follow ITSM processes incident request change management Soft Skills Excellent written and verbal communication must be comfortable with US customers Strong problem-solving ability with attention to detail Ability to work independently during US shift hours Qualifications Bachelor s degree in IT Computer Science or related field preferred Microsoft certifications such as MD-102 Endpoint Administrator Associate MS-102 Microsoft 365 Administrator or SC-300 Identity Access Administrator are an added advantage
-
L1/L2 IT Support Engineer
1 week ago
Thiruvananthapuram, India PIT SOLUTIONS LIMITED Full timeJob Description – L1/L2 IT Support Engineer (Managed IT Services – US Clients) Location: India (Remote/Hybrid) Shift: US Shift (Evening/Night) Experience: 2–5 years (L1/L2) Role Overview We are looking for experienced L1/L2 IT Support Engineers to support our US-based customers as part of our Managed IT Services team. The role primarily involves...
-
L1/L2 IT Support Engineer
1 week ago
Thiruvananthapuram, India PIT SOLUTIONS LIMITED Full timeJob Description Job Description – L1/L2 IT Support Engineer (Managed IT Services – US Clients) Location: India (Remote/Hybrid) Shift: US Shift (Evening/Night) Experience: 2–5 years (L1/L2) Role Overview We are looking for experienced L1/L2 IT Support Engineers to support our US-based customers as part of our Managed IT Services team. The role primarily...
-
L1 / L2 Application Support Engineer
1 week ago
Thiruvananthapuram, India Whatjobs IN C2 Full timeJob Title: L1 / L2 Application Support Engineer Department: Client Business Support / IT Operations Location: Trivandrum Reports To: Application Support Lead / Project Manager Job Summary We are seeking L1 and L2 Application Support Engineers to provide technical and functional support for our clients’ business-critical applications. The support team...
-
SAP L1 Support
1 week ago
Thiruvananthapuram, Kerala, India Reflections Info Systems Full time ₹ 4,00,000 - ₹ 8,00,000 per yearIntroductionWe are looking for 2+years experienced candidates for this role.Provide first-level support for SAP users by monitoring incidents, resolving known issues, and routing complex cases to L2/L3 teams. Preferably good understanding in SAP Master Data mgmt, ECC, BW modules, along with WM/MM , SD , Basis & Security aspects.Work Time : 10:00 AM -6:00 PM...
-
Linux Administrator L1
2 weeks ago
Thiruvananthapuram, India Jio Platforms Limited (JPL) Full timeLinux Support Engineer (L1)Detail RequirementLocation Navi-Mumbai, MaharashtraExperience:1 – 4 Years in Technical Support or System Admin Reports to Team Lead, Linux SupportRole Summary:We are looking for a Linux Support Engineer (L1) to be the first point of contact for technical issues. You will be responsible for system monitoring, initial alert triage,...
-
L1 Support
2 weeks ago
Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time ₹ 2,00,000 - ₹ 6,00,000 per yearKey Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...
-
L1 Support
2 weeks ago
Thiruvananthapuram, India CareStack - Dental Practice Management Full timeKey Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...
-
L1 support
1 week ago
Thiruvananthapuram, India CareStack - Dental Practice Management Full timeKey Responsibilities: ● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and related features. ● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones, softphones, and...
-
L1 Support
1 week ago
Thiruvananthapuram, India CareStack - Dental Practice Management Full timeKey Responsibilities: ● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and related features. ● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones, softphones, and...
-
L1 Support
2 weeks ago
Thiruvananthapuram, India CareStack - Dental Practice Management Full timeKey Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...
