SAP L1 Support

4 days ago

Thiruvananthapuram, Kerala, India Reflections Info Systems Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Introduction

We are looking for 2+years experienced candidates for this role.Provide first-level support for SAP users by monitoring incidents, resolving known issues, and routing complex cases to L2/L3 teams. Preferably good understanding in SAP Master Data mgmt, ECC, BW modules, along with WM/MM , SD , Basis & Security aspects.

Work Time : 10:00 AM -6:00 PM /6:00 PM -2:00 AM

Responsibilities include:

  • Monitor SAP incident queues and categorize tickets. Take ownership and provide users timely responses.
  • Proactive and quick response required. Self exploring for basic fixes is desirable.
  • Do Prioritization, Severity alignment and triaging of tickets to decide response time and handover as needed to L2/L3 team one Basis Infra team.
  • Resolve known errors using knowledge base/runbooks.
  • Escalate unresolved issues to L2/L3.
  • Perform basic user admin tasks (password reset/unlock).
  • Document incident resolutions and maintain KB articles.
  • Proactively monitor system alerts and job failures.
  • Coordinate with functional/technical teams to ensure timely resolution.
  • Collaborate with users to capture and validate incident details effectively
  • Exposure to ITIL process fundamentals preferred

Primary Skills :

  • 2–4 years of SAP support experience.
  • Basic SAP functional exposure (ECC/BM/FICO/MM/SD).
  • Strong communication , problem-solving skills and documentation skills.
  • Basic understanding of SAP modules and have experience in handling the ticketing tools (e.g., JIRA,Zendesk).

Secondary Skills :

  • Basic SQL or Excel knowledge.
  • Understanding of ITIL processes.

Job Details

Role:

SAP L1 Support

Location :

Trivandrum/Kochi

Close Date :

Interested candidates may forward their detailed resumes to along with their notice period, current and expected CTC details. This is to notify jobseekers that some fraudsters are promising jobs with Reflections Info Systems for a fee. Please note that no payment is ever sought for jobs in Reflections. We contact our candidates only through our official website or LinkedIn and all employment related mails are sent through the official HR email id. Please contact for any clarification/ alerts on this subject.

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