SAP L1 Support

3 days ago

Thiruvananthapuram, Kerala, India Reflections Info Systems Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Introduction

We are looking for 2+years experienced candidates for this role.Provide first-level support for SAP users by monitoring incidents, resolving known issues, and routing complex cases to L2/L3 teams. Preferably good understanding in SAP Master Data mgmt, ECC, BW modules, along with WM/MM , SD , Basis & Security aspects.

Work Time : 10:00 AM -6:00 PM /6:00 PM -2:00 AM

Responsibilities include:

  • Monitor SAP incident queues and categorize tickets. Take ownership and provide users timely responses.
  • Proactive and quick response required. Self exploring for basic fixes is desirable.
  • Do Prioritization, Severity alignment and triaging of tickets to decide response time and handover as needed to L2/L3 team one Basis Infra team.
  • Resolve known errors using knowledge base/runbooks.
  • Escalate unresolved issues to L2/L3.
  • Perform basic user admin tasks (password reset/unlock).
  • Document incident resolutions and maintain KB articles.
  • Proactively monitor system alerts and job failures.
  • Coordinate with functional/technical teams to ensure timely resolution.
  • Collaborate with users to capture and validate incident details effectively
  • Exposure to ITIL process fundamentals preferred

Primary Skills :

  • 2–4 years of SAP support experience.
  • Basic SAP functional exposure (ECC/BM/FICO/MM/SD).
  • Strong communication , problem-solving skills and documentation skills.
  • Basic understanding of SAP modules and have experience in handling the ticketing tools (e.g., JIRA,Zendesk).

Secondary Skills :

  • Basic SQL or Excel knowledge.
  • Understanding of ITIL processes.

Job Details

Role:

SAP L1 Support

Location :

Trivandrum/Kochi

Close Date :

Interested candidates may forward their detailed resumes to along with their notice period, current and expected CTC details. This is to notify jobseekers that some fraudsters are promising jobs with Reflections Info Systems for a fee. Please note that no payment is ever sought for jobs in Reflections. We contact our candidates only through our official website or LinkedIn and all employment related mails are sent through the official HR email id. Please contact for any clarification/ alerts on this subject.

  • L1 NETWORK Engineer

    1 week ago

    Thiruvananthapuram, Kerala, India IQMatrix Infoways Solutions Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    L1 Network TechnicianHours: Monday to Friday 9 AM - 5:30 PM (UK time)OrMonday to Friday Start time: 07:00 am, End time: 03:30 pm (UK time)OrMonday to Friday Start time: 10:30 am, End time: 07:00 pm (UK time)OrTuesday to Saturday Start time: 09:00 am, End time: 05:30 pm (UK time)OrSunday to Thursday Start time: 09:00 am, End time: 05:30 pm (UK time)Overall...

  • L1 SOC Analyst

    2 weeks ago

    Thiruvananthapuram, Kerala, India UST Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    2 - 4 Years1 OpeningTrivandrumRole descriptionExperience : 2 to 4 yearsLocation : Bangalore/Hyderabad/Chennai/Kochi/TrivandumThe primary role of a SOC Level 1 Analyst is to serve as the frontline defense, managing first triage and ranking of security cases, and initiating the threat detection and response processes for client-related security events. The...

  • SAP Solution Manager

    1 week ago

    Thiruvananthapuram, Kerala, India Biyani Technologies Full time ₹ 9,00,000 - ₹ 11,40,000 per year

    Role OverviewWe are seeking a highly skilled SAP Solution Manager (ChaRM Specialist) to join our team. The ideal candidate will have deep expertise in SAP Change Request Management (ChaRM) within Solution Manager, ensuring efficient change lifecycle management, transport management, compliance, and audit readiness across SAP environments.Key...

  • IT Support Engineer

    2 weeks ago

    Thiruvananthapuram, Kerala, India Yarab Technologies Pvt Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - INFORMATION TECHNOLOGY - PERMANENTA proactive and detail-oriented IT Support Specialist to provide first-line technical support to end users, while also assisting with the monitoring and maintenance of Microsoft Entra ID (Azure AD), AWS logs and costs, and other core IT infrastructure. The ideal candidate will be...

  • SAP SucessFactors Solution Architect

    1 week ago

    Thiruvananthapuram, Kerala, India Futuremug Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the companyWe are an HR Tech company based in Trivandrum, offering hiring support to MNCs across India through interview ,assessments and recruitment services. We have a network of 4000+ experienced professionals who take interviews in their available time slots.Were looking for experienced professionals across various domains who can take up freelance...

  • Freelance Interviewer-SAP Basis Consultant

    1 week ago

    Thiruvananthapuram, Kerala, India Futuremug Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Freelance Interviewer-SAP Basis ConsultantExperience: 8 to 10 About the companyWe are an HR Tech company based in Trivandrum, offering hiring support to MNCs across India through interview ,assessments and recruitment services. We have a network of 4000+ experienced professionals who take interviews in their available time slots.Were looking for experienced...

  • SAP EHS Incident Management Consultant

    1 day ago

    Thiruvananthapuram, Kerala, India Cognizioni Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: SAP EHS Incident Management ConsultantJob Summary:We are looking for an experiencedSAP EHS (Environment, Health, and Safety) Consultant with strong expertise inIncident Management. The ideal candidate should have in-depth knowledge ofconfiguration, customization, andreporting within the EHS IncidentManagement module and should be able to...

  • Lead -SAP TPM (Trade Promotion Management)

    1 day ago

    Thiruvananthapuram, Kerala, India UST Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    5 - 10 Years2 OpeningsTrivandrumRole descriptionLead II - Enterprise SolutionsWho we are:At UST, we help the world's best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 25 countries, we build for boundless...

  • Notification for the Post of Junior Executive – Training Division

    1 day ago

    Thiruvananthapuram, Kerala, India ASAP Kerala Full time ₹ 2,10,00,000 - ₹ 4,20,00,000 per year

    Additional Skill Acquisition Programme (ASAP) Kerala, a Government of Kerala Company, invites online applications from graduates for the post ofJunior Executive (L1)at the Training Division (Quality Assurance Division), ASAP HQ, KINFRA Park, Kazhakuttam,Trivandrum for a period of one year. Junior Executive (L1) will be paid a consolidated amount of...

  • Architect I

    1 week ago

    Thiruvananthapuram, Kerala, India UST Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Exp :- 7 to 14yrsWork Location :- TrivandrumSkill :- SAP CAR or SAP CRM, SAP ECCThis role drives analysis and design activities delivering SAP solutions for IT projects, working with the SAP Domain Lead to manage demand and solution delivery to time, quality and budget.As an expert in the SAP functional areaadvice and technical support is provided to client...