L1/L2 IT Support Engineer

3 days ago

Thiruvananthapuram, India PIT SOLUTIONS LIMITED Full time

Job Description – L1/L2 IT Support Engineer (Managed IT Services – US Clients) Location: India (Remote/Hybrid) Shift: US Shift (Evening/Night) Experience: 2–5 years (L1/L2) Role Overview We are looking for experienced L1/L2 IT Support Engineers to support our US-based customers as part of our Managed IT Services team. The role primarily involves handling day-to-day user support, identity management, device management, and Microsoft cloud ecosystem operations. The ideal candidate should have hands-on experience providing remote support to end users within a modern, cloud-driven IT environment. Core Technical Skills (Mandatory) (Aligned to Microsoft’s Latest Cloud & Identity Stack) 1. Microsoft Entra ID (formerly Azure AD ) · User lifecycle operations: create/modify/delete users · Password resets, sign-in issues, login troubleshooting · Strong understanding of Conditional Access, Authentication Methods, MFA setup & issue management · Entra ID Connect / Hybrid identity basics · Group management, RBAC basics 2. Microsoft Entra External ID (Replacement for Azure AD B2C) · Basic understanding of customer identity flows · Troubleshooting authentication issues for external/guest users 3. Microsoft Intune (Endpoint Management) · Device enrolment (Windows/Mac) · Compliance & configuration profiles · App deployment & updates · Remote troubleshooting for end-user systems 4. Microsoft 365 (M365) Support · User onboarding/offboarding · License assignment & mailbox creation · Basic Exchange Online troubleshooting · Teams & SharePoint access support · OneDrive sync issues 5. Windows 10/11 Endpoint Support · OS troubleshooting (startup, performance, updates) · Driver issues, application errors, basic registry awareness · Peripheral support (printers, scanners, webcams, etc.) 6. VPN & Remote Access Support · Supporting tools like AnyConnect, GlobalProtect, FortiClient, etc. · Troubleshooting connectivity and MFA-related issues · Profile and configuration troubleshooting 7. Basic Networking & Security Knowledge · DNS, DHCP, IP configuration, Wi-Fi troubleshooting · Understanding of antivirus/EDR agents (Defender, CrowdStrike, etc.) Additional Technical Skills (Preferred but Not Mandatory) · Basic PowerShell for user and device operations · Experience supporting Microsoft Dynamics 365 users at L1 · Exposure to ITSM tools (ServiceNow, Freshservice, Jira Service Management) · Knowledge of SaaS tools (Zoom, Slack, Dropbox, Salesforce basics) · Basic understanding of cloud concepts (Azure/AWS) Key Responsibilities · Handle User Onboarding and Offboarding across Entra ID and M365 · Manage MFA enrolment, login issues, and secure authentication flows · Support end-user devices through Intune (policy/application issues) · Troubleshoot M365 apps (Outlook, Teams, OneDrive, SharePoint) · Resolve daily L1/L2 tickets related to desktops, laptops, login issues, VPN, and printers · Provide timely updates and maintain accurate documentation · Work closely with L3 teams for escalated issues · Follow ITSM processes (incident, request, change management) Soft Skills · Excellent written and verbal communication (must be comfortable with US customers) · Strong problem-solving ability with attention to detail · Ability to work independently during US shift hours Qualifications · Bachelor’s degree in IT, Computer Science, or related field (preferred) · Microsoft certifications such as MD-102 (Endpoint Administrator Associate), MS-102 (Microsoft 365 Administrator), or SC-300 (Identity & Access Administrator) are an added advantage

  • L1/L2 IT Support Engineer

    3 days ago

    Thiruvananthapuram, India PIT SOLUTIONS LIMITED Full time

    Job Description Job Description – L1/L2 IT Support Engineer (Managed IT Services – US Clients) Location: India (Remote/Hybrid) Shift: US Shift (Evening/Night) Experience: 2–5 years (L1/L2) Role Overview We are looking for experienced L1/L2 IT Support Engineers to support our US-based customers as part of our Managed IT Services team. The role primarily...

  • L1 / L2 Application Support Engineer

    3 days ago

    Thiruvananthapuram, India Whatjobs IN C2 Full time

    Job Title: L1 / L2 Application Support Engineer Department: Client Business Support / IT Operations Location: Trivandrum Reports To: Application Support Lead / Project Manager Job Summary We are seeking L1 and L2 Application Support Engineers to provide technical and functional support for our clients’ business-critical applications. The support team...

  • SAP L1 Support

    4 days ago

    Thiruvananthapuram, Kerala, India Reflections Info Systems Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    IntroductionWe are looking for 2+years experienced candidates for this role.Provide first-level support for SAP users by monitoring incidents, resolving known issues, and routing complex cases to L2/L3 teams. Preferably good understanding in SAP Master Data mgmt, ECC, BW modules, along with WM/MM , SD , Basis & Security aspects.Work Time : 10:00 AM -6:00 PM...

  • Linux Administrator L1

    7 days ago

    Thiruvananthapuram, India Jio Platforms Limited (JPL) Full time

    Linux Support Engineer (L1)Detail RequirementLocation Navi-Mumbai, MaharashtraExperience:1 – 4 Years in Technical Support or System Admin Reports to Team Lead, Linux SupportRole Summary:We are looking for a Linux Support Engineer (L1) to be the first point of contact for technical issues. You will be responsible for system monitoring, initial alert triage,...

  • L1 Support

    1 week ago

    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...

  • L1 Support

    1 week ago

    thiruvananthapuram, India CareStack™ - Dental Practice Management Full time

    Key Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...

  • L1 Support

    1 week ago

    Thiruvananthapuram, India CareStack - Dental Practice Management Full time

    Key Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...

  • L1 Support

    1 week ago

    Thiruvananthapuram, India CareStack - Dental Practice Management Full time

    Key Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...

  • L1 Support

    1 week ago

    Thiruvananthapuram, India CareStack - Dental Practice Management Full time

    Key Responsibilities: ● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and related features. ● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones, softphones, and...

  • L1 support

    3 days ago

    Thiruvananthapuram, India CareStack - Dental Practice Management Full time

    Key Responsibilities: ● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and related features. ● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones, softphones, and...