Infra support engineer

2 weeks ago

Thiruvananthapuram, India Weekday AI Full time

This role is for one of the Weekday's clients Salary range: Rs 300000 - Rs 700000 (ie INR 3-7 LPA) Min Experience: 2 years Location: Thiruvananthapuram The role requires a proactive and skilled Infrastructure Support Engineer with 3–4 years of hands-on experience in managing and supporting enterprise IT environments. The ideal candidate will have strong technical expertise across on-prem and cloud platforms, virtualization technologies, system administration, and automation. This position involves resolving complex technical issues, ensuring smooth infrastructure operations, and collaborating with cross-functional teams. Excellent troubleshooting abilities, effective communication, and the flexibility to work in shifts are essential. Requirements Key Responsibilities - Troubleshoot and resolve application, system, and infrastructure issues in coordination with development, operations, and business teams. - Manage and support virtualization platforms such as VMware or equivalent technologies. - Provide L1 and L2 support for production applications, including monitoring, incident response, and maintenance. - Offer desktop and end-user support for hardware, software, and network-related problems. - Utilize monitoring tools (e.g., Datadog) to create custom dashboards, track alerts, and provide proactive issue prevention. - Manage patching cycles and upgrade schedules for servers and client systems. - Perform system health checks, log analysis, and root-cause investigations. - Administer Linux servers with a focus on performance, reliability, and security. - Support Azure cloud administration and collaborate with external stakeholders or vendors. - Use automation tools to streamline daily operational tasks. - Coordinate projects involving multiple teams and vendors. - Provide advanced troubleshooting across system, application, and network layers. - Work in rotational shifts, including nights, and participate in on-call support during weekdays, weekends, and holidays. - Collaborate with network teams to support switches, routers, firewalls, and access points. - Use ITSM tools like ServiceNow or BMC Helix while adhering to change management processes. What Makes You a Great Fit - Bachelor’s degree in Computer Science or a related field, or equivalent hands-on experience. - 3–5 years of experience as an Infrastructure Support Engineer in enterprise environments. - Strong background in Windows Server management and Active Directory administration. - Experience with patch management tools such as SCCM, WSUS, or Intune. - Proficiency in VMware virtualization technologies. - Basic understanding of networking concepts including routers, switches, and firewalls. - Strong troubleshooting skills with experience using infrastructure monitoring tools. - Familiarity with cloud platforms (Azure or AWS) and basic cloud administration. - Hands-on experience with alert monitoring tools like Datadog, Splunk, or LogicMonitor. - Basic experience working with external teams or vendor coordination. - Excellent verbal and written communication skills. - Strong analytical and problem-solving abilities. - Ability to collaborate with distributed teams across multiple time zones. - Understanding of ITSM processes and change management practices. - Familiarity with automation tools such as Ansible.

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