Client Success Specialist

4 weeks ago

Mumbai, Maharashtra, India ShipDelight Logistics Technologies Full time

We are looking for a Client Success Specialist who will manage multiple client accounts. You are expected to understand our customers business and create plans to meet the deliverables for each client. The ideal person for the job will be a proactive problem solver with exceptional written and verbal communication skills and a meticulous attention to detail. You will have previous experience working in a Client success role with managing large 6 figure accounts.

Key Responsibilities

  • Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery.
  • Primary point of contact from ShipDelight and key champion for customer responsible for overall success and long-term partnership.
  • Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
  • Orchestrates and co-ordinates relevant work/activities with multi-location, multicultural, multi-skill, multi-disciplinary teams.
  • Evolve and refine engagement model, working arrangement and RASCI based on partner maturity and customer needs.
  • Brings industry and domain best practices and methodologies in execution of program/projects across Master Data Management, Data Governance, Data Management, Integrations, Business Intelligence and Analytics.
  • Perform business reviews with customers and partners on a regular cadence.
  • Responsible for the Customer retention, takes ownership of the renewals.
  • Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience.
  • Responsible for NPS metrics for customers and partners.
  • Facilitate marketing activities like events, speaking engagements, references, testimonials, etc. with customers and partners.
  • Manage negotiations and conflicts with excellent communication skills.
  • Excellent communication, relationship-building, and organizational skills

Qualifications & Skills:

  • 3+ year of exp in Client success, business analysis, or project management.
  • Strong understanding of project implementation methodologies and process mapping.
  • Experience in preparing and finalizing BRDs, project document, and implementation plans.
  • Proficiency in Ms. Excel, Project management.
  • Excellent communication, problem solving and stakeholder management skills.
  • Ability to analyse data, derive insights, and present findings to clients and internal teams.
  • Strong emotional intelligence, adaptability and a customer -centric mindset

  • Client Success Specialist

    2 days ago

    Mumbai, Maharashtra, India beBeeClientSuccess Full time ₹ 9,00,000 - ₹ 12,00,000

    Client Success SpecialistWe're seeking a skilled and proactive Client Success Specialist to manage day-to-day client relationships, ensure campaign execution, and deliver performance-driven results. As the bridge between our internal team and clients, you'll be responsible for ensuring campaigns run smoothly, communication is seamless, and results are...

  • Client Success Specialist

    4 weeks ago

    Mumbai, Maharashtra, India ShipDelight Logistics Technologies Full time

    We are looking for a Client Success Specialist who will manage multiple client accounts. You are expected to understand our customers business and create plans to meet the deliverables for each client. The ideal person for the job will be a proactive problem solver with exceptional written and verbal communication skills and a meticulous attention to detail....

  • Drive Client Success

    32 minutes ago

    Mumbai, Maharashtra, India beBeeSpecialist Full time ₹ 85,77,600 - ₹ 1,46,33,320

    Job Title:Business Development SpecialistJob Description:A Business Development Specialist plays a pivotal role in fostering and maintaining long-term relationships with clients.Key responsibilities include collaborating closely with key employees among clients to address their concerns and complaints, creating plans to address their business needs, and...

  • Client Success Manager

    3 weeks ago

    Mumbai, Maharashtra, India Intriants services Full time

    Role Client Success Manager Location Mumbai Who are we Design Qandy delivers personalized luxury interior and furniture design to Indias discerning homeowners and corporates Led by prolific seasoned luxury brand builders internationally trained designers world-class professionals and passionate steadfast teams of turnkey project execution...

  • Client Success Expert

    23 hours ago

    Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 1,04,000 - ₹ 1,30,878

    As a Client Success Expert, you will embark on a three-year journey to develop your skills and expertise in client relationships. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.Key ResponsibilitiesIn the first year, you will focus on establishing strong foundations...

  • Client Success Specialist

    5 days ago

    Mumbai, Maharashtra, India PracticeSuite, Inc. Full time

    Roles & Responsibilities:The Implementation Project Manager leads clients through the implementation of PracticeSuite's Clinical software. He/She will manage multiple projects to ensure the client and the internal departments/teams are completing tasks on schedule as outlined in the client's project plan. This is a skilled position that requires experience...

  • Client Success Specialist

    5 days ago

    Mumbai, Maharashtra, India PracticeSuite, Inc. Full time

    Roles & Responsibilities: The Implementation Project Manager leads clients through the implementation of PracticeSuite's Clinical software. He/She will manage multiple projects to ensure the client and the internal departments/teams are completing tasks on schedule as outlined in the client's project plan. This is a skilled position that requires experience...

  • Client Success Executive

    4 weeks ago

    Mumbai, Maharashtra, India Third Bridge Group Limited Full time

    Job DescriptionThird Bridge is a market-leading investment research firm. We provide integrated solutions for the worlds top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led...

  • Client Onboarding Specialist

    5 days ago

    Mumbai, Maharashtra, India beBeeOnboarding Full time

    Job Title: Client Onboarding SpecialistWe are seeking a skilled Client Onboarding Specialist to join our team.The Client Onboarding Specialist will focus on ensuring seamless client onboarding processes in line with regulatory standards and jurisdictions.This role requires effective communication with senior stakeholders to provide regular updates on changes...

  • Client Technology Advisor

    4 weeks ago

    Mumbai, Maharashtra, India Client of Live Connections Full time

    Client Technical Advisor Join our client, a large IT Consulting organization, as a Client Technical Solutioner and play a pivotal role in designing innovative, scalable technology solutions for customers across industries. Acting as a trusted advisor, you'll collaborate closely with clients to understand their business challenges and architect tailored,...