Client Success Specialist

5 days ago

Mumbai, Maharashtra, India PracticeSuite, Inc. Full time
Roles & Responsibilities:
The Implementation Project Manager leads clients through the implementation of PracticeSuite's Clinical software. He/She will manage multiple projects to ensure the client and the internal departments/teams are completing tasks on schedule as outlined in the client's project plan. This is a skilled position that requires experience in a related field. Job duties include the below:
· Assess client/project need and build relationships with the client
· Develop and manage implementation project lifecycles
· Manage client expectations, outcomes and timelines
· Ability to effectively communicate with the client to define what is in scope versus out of scope
· Keep the project in scope and on time
· Effectively lead meetings and direct team/client solutions to anticipate and overcome obstacles
· Serve as a liaison between internal departments and the client during implementation
· Update client and internal management on project status, issues, additional scope
· Manage issue escalations and provide direction as necessary
· Effectively communicate recommendations to management
· Promote team and client collaboration to establish and improve best practices
· Serve as a trusted advisor by advocating for client needs and product requests to PracticeSuite support, product and engineering teams
· Other duties as assigned
Preferred Skills:
Project Management experience
Working in a team
Conflict management
Time management
Communication/multi-tasking skills
US Clinical Healthcare experience required
4 - 5 Years of experience in client facing
Who We Are:
PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.
Please visit our website to learn more about us, at Page: Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment.
Location : Ghansoli (Navi Mumbai) & Kochi (Kerala) (Complete WFO)
Shift: US Shift (6:30pm to 3:30am IST)
Interested candidates can share resume at

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