Leading Client Success Professional

6 days ago


Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 90,00,000 - ₹ 1,20,00,000
Senior Associate Customer Success Job Description

The role of a Senior Associate Customer Success professional is to drive client satisfaction and retention.

About the Job:

We're seeking an experienced customer success expert to build strong, long-term relationships with clients. As the key liaison between our company and clients, you will oversee engagement strategies, support cross-functional teams, and ensure seamless client experiences.

Key Responsibilities:

  • Develop tailored engagement plans to increase client satisfaction and retention.
  • Collaborate with internal teams to deliver impactful solutions and meet performance metrics.
  • Manage multiple client relationships and track feedback to implement improvements.
  • Mentor junior associates and contribute to team knowledge sharing.

Qualifications:

  • 2+ years of experience in client success, account management, or customer experience roles.
  • Excellent communication and problem-solving skills.
  • Proven ability to manage multiple priorities and meet deadlines.
  • Experience using CRM tools (e.g., Salesforce).

About Us:

We are a global leader in AI-powered recruitment marketing, transforming talent attraction and recruitment media buying for top employers and staffing firms.

Our data-driven platform uses machine learning to dynamically manage talent sourcing and applications across online channels, providing real-time insights from click to hire.



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