Shipdelight - Specialist - Client Success
1 week ago
About the job:We are looking for a Client Success Specialist who will manage multiple client accounts. You are expected to understand our customers business and create plans to meet the deliverables for each client. The ideal person for the job will be a proactive problem solver with exceptional written and verbal communication skills and a meticulous attention to detail. You will have previous experience working in a Client success role with managing large 6 figure accounts.Key Responsibilities:- Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery.- Primary point of contact from ShipDelight and key champion for customer responsible for overall success and long-term partnership.- Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)- Orchestrates and co-ordinates relevant work/activities with multi-location, multicultural, multi-skill, multi-disciplinary teams.- Evolve and refine engagement model, working arrangement and RASCI based on partner maturity and customer needs.- Brings industry and domain best practices and methodologies in execution of program/projects across Master Data Management, Data Governance, Data Management, Integrations, Business Intelligence and Analytics.- Perform business reviews with customers and partners on a regular cadence.- Responsible for the Customer retention, takes ownership of the renewals.- Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience.- Responsible for NPS metrics for customers and partners.- Facilitate marketing activities like events, speaking engagements, references, testimonials, etc. with customers and partners.- Manage negotiations and conflicts with excellent communication skills.- Excellent communication, relationship-building, and organizational skillsQualifications & Skills:- 3+ year of exp in Client success, business analysis, or project management.- Strong understanding of project implementation methodologies and process mapping.- Experience in preparing and finalizing BRDs, project document, and implementation plans.- Excellent communication, problem solving and stakeholder management skills.- Ability to analyse data, derive insights, and present findings to clients and internal teams.- Strong emotional intelligence, adaptability and a customer -centric mindset (ref:iimjobs.com)
-
Shipdelight - Key Account Manager
4 weeks ago
Mumbai, India ShipDelight Logistics Technologies Full timeWe are looking for a dedicated and proactive Key Account Manager to join our Client Support & Client Experience team. This role is crucial for nurturing and growing our relationships with key clients, ensuring their complete satisfaction with ShipDelight's logistics tech and aggregator services. You will act as the primary point of contact, driving...
-
Shipdelight - Marketing Specialist
4 weeks ago
Mumbai, India ShipDelight Logistics Technologies Full timeCompany Description:At ShipDelight Logistics Technologies, we empower consumer brands with our intelligent logistics platform designed to manage the entire product lifecycle seamlessly. We believe that brands who own their logistics and customer experience will outlive generations. Join us in transforming logistics into a strategic advantage and elevating...
-
Marketing Manager – B2B, SaaS
2 weeks ago
Mumbai, India ShipDelight Logistics Technologies Full timeAbout ShipDelight: Our Journey, Our Vision From Ground Operations to a Scalable Post-Purchase Engine When we started ShipDelight 10 years ago, it was about building a digital bridge between supply and demand redefining post-purchase intelligence in e-commerce logistics. We always believed that India already has the infrastructure to connect the last mile, it...
-
Marketing Manager – B2B, SaaS
2 weeks ago
Mumbai, India ShipDelight Logistics Technologies Full timeAbout ShipDelight: Our Journey, Our Vision From Ground Operations to a Scalable Post-Purchase Engine When we started ShipDelight 10 years ago, it was about building a digital bridge between supply and demand redefining post-purchase intelligence in e-commerce logistics. We always believed that India already has the infrastructure to connect the last mile, it...
-
Manager - Marketing - B2B SaaS
2 weeks ago
Mumbai, India ShipDelight Logistics Technologies Full timeDescription:About ShipDelight:- Our Journey, Our Vision From Ground Operations to a Scalable Post-Purchase Engine.- When we started ShipDelight 10 years ago, it was about building a digital bridge between supply and demand redefining post-purchase intelligence in e-commerce logistics.- We always believed that India already has the infrastructure to connect...
-
Marketing Manager – B2B, SaaS
2 weeks ago
Mumbai, India ShipDelight Logistics Technologies Full timeAbout ShipDelight:Our Journey, Our Vision From Ground Operations to a Scalable Post-Purchase EngineWhen we started ShipDelight 10 years ago, it was about building a digital bridge between supply and demand redefining post-purchase intelligence in e-commerce logistics. We always believed that India already has the infrastructure to connect the last mile, it...
-
Marketing Specialist
4 days ago
Mumbai, Maharashtra, India ShipDelight Logistics Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionAt ShipDelight Logistics Technologies, we empower consumer brands with our intelligent logistics platform, designed to manage the entire product lifecycle seamlessly. We believe that brands who own their logistics and customer experience will outlive generations. Join us in transforming logistics into a strategic advantage and elevating...
-
Shipdelight - Specialist - Digital Marketing
4 weeks ago
Mumbai, India ShipDelight Logistics Technologies Full timeWe are seeking a Digital Marketing Specialist to join our dynamic team in Mumbai (On-site). If you are passionate about driving brand growth, crafting impactful digital campaigns, and delivering measurable results, this is the opportunity for you!Key Responsibilities:- Plan, execute, and optimize digital marketing campaigns across LinkedIn, SEM, social...
-
Client Success Specialist
12 hours ago
Mumbai, Maharashtra, India Oracle Financial Services Software Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per yearClient Success Specialist (MySql) Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
-
Mumbai, India ShipDelight Logistics Technologies Full timeRole Summary :We are looking for a skilled and motivated Python Developer to join our team in Mumbai.We need an individual contributor with 3- 4 years of experience who can independently handle projects and also manage client interactions.As a key member of our team, you will be responsible for developing and maintaining our logistics solutions, ensuring...
