Shipdelight - Key Account Manager

4 weeks ago

Mumbai, India ShipDelight Logistics Technologies Full time

We are looking for a dedicated and proactive Key Account Manager to join our Client Support & Client Experience team.

This role is crucial for nurturing and growing our relationships with key clients, ensuring their complete satisfaction with ShipDelight's logistics tech and aggregator services.

You will act as the primary point of contact, driving client success and identifying opportunities for mutual growth.

Key Responsibilities:

- Client Relationship Management: Serve as the primary point of contact for a portfolio of key accounts, building strong, long-lasting relationships and understanding their evolving logistics needs.

- Service Excellence & Problem Resolution: Proactively monitor client satisfaction, address concerns, and coordinate with internal operations, tech, and sales teams to resolve issues promptly, ensuring a seamless client experience.

- Account Growth & Strategy: Identify opportunities to expand ShipDelight's services within existing accounts, demonstrating the value of our logistics tech and aggregator solutions to drive client retention and revenue growth.

- Performance Monitoring & Reporting: Track key client performance metrics (KPIs, SLAs), provide regular business reviews, and present data-driven insights to clients to ensure their logistics goals are met.

Qualifications & Skills:

- Experience: 3-5 years of proven experience in Key Account Management, Client Success, or Client Relationship Management, preferably within the logistics, e-commerce, SaaS, or supply chain industry.

- Education: Bachelor's or Master's degree in Business Administration, Sales, Marketing, Logistics, or a related field.

- Communication: Exceptional interpersonal, verbal, and written communication skills.

- Client Focus: A strong client-centric mindset with a passion for delivering outstanding service and building rapport.

- Problem-Solving: Excellent analytical and problem-solving abilities, capable of understanding complex client requirements and proposing effective solutions.

- Tech Savvy: Proficient in using CRM software, MS Office Suite (especially Excel and PowerPoint), and comfortable learning new logistics tech platforms.

- Negotiation & Presentation: Ability to present solutions clearly and effectively, and negotiate terms beneficial to both the client and ShipDelight

(ref:iimjobs.com)

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