NDR Executive

2 weeks ago

Marol Naka Mumbai Maharashtra, India Shipdelight Logistics Technologies Private Limited Full time ₹ 5,50,000 per year

Reporting to the Team Leader – Operations, the RTO & NDR Executive manages return-to-origin (RTO) and non-delivery report (NDR) workflows for ShipDelight under its 4PL operating model. This role works closely with courier partners to ensure timely follow-ups, accurate status updates, proactive resolution, and data accuracy to minimize losses, improve delivery success rates, and enhance customer experience (via internal stakeholders).

Key Role Expectations (RACI)

Responsible

  • Coordinate with courier partners to track and resolve NDR cases.
  • Monitor NDR reasons and work with internal teams to reduce repeats.
  • Follow up on RTO shipments to ensure timely return and accurate status updates.
  • Maintain and update NDR/RTO records in internal systems.
  • Highlight chronic issues (client address, packaging, courier serviceability).
  • Ensure daily NDR/RTO queue clearance and timely reporting.
  • Support scripting/automation reviews for NDR classification and tagging.

Accountable

  • Timely resolution of NDR cases and minimizing repeat NDR occurrences.
  • Accurate tracking of RTO shipments and status updates.
  • Data hygiene for NDR/RTO updates.
  • Reduction in overall RTO percentage through root-cause actions.

Consulted

  • Consult courier partners to understand RTO/NDR feasibility and constraints.
  • Work with Ops Head/Team Leader to update SOPs based on RCA.
  • Collaborate with product/tech teams to enhance dashboards and tagging logic.

Informed

  • Keep leadership informed of chronic courier failures, geography-specific challenges, and risk shipments.
  • Stay updated on changes in courier policies impacting NDR/RTO.

Key Competencies

Must Have:

  • Understanding of NDR and RTO processes in e‑commerce logistics.
  • Awareness of courier SLAs and delivery workflows.
  • Strong follow-up and coordination skills.
  • Ability to analyse delivery failures and RTO reasons.
  • Proficiency in Excel and tracking systems.
  • Detail‑oriented and responsible.
  • Persistent follow‑up & escalation ownership.
  • Ability to work under operational pressure.

Desired :

  • Familiarity with 3PL/4PL routing and automated workflow systems.
  • Root‑cause analysis and reporting
  • Continuous improvement mindset.

Experience & Education

  • 1–3 years of experience in NDR/RTO logistics operations.
  • Bachelor's degree or equivalent.

Job Type: Full-time

Pay: ₹250, ₹550,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid time off
  • Provident Fund

Experience:

  • NDR Management : 1 year (Required)

Location:

  • Marol Naka, Mumbai, Maharashtra (Required)

Work Location: In person

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