
CRM & E-commerce Merchandising Executive
1 week ago
Job Title: CRM & E-commerce Merchandising Executive
Key Responsibilities
1. Customer Relationship Management (CRM):
Connect with customers
to confirm Cash on Delivery (COD) orders.
Follow up on
abandoned carts
to recover potential sales via calls, messages, or emails.
Maintain proactive communication to enhance
customer satisfaction and loyalty .
2. Customer Support:
Handle
returns, exchanges, refunds , and general queries across all sales channels.
Respond to customer concerns with
clarity and professionalism.
Coordinate internally with production team and logistic partner to resolve customer issues quickly.
3. Order Management & Processing:
Oversee order flow from placement to dispatch , ensuring timely and accurate processing.
4. NDR & RTO Management:
Track and resolve
Non-Delivery Reports (NDR)
in coordination with courier partners.
Handle
Return to Origin (RTO)
orders effectively to minimize losses and improve delivery success rate.
5. Return & Exchange Processing:
Process
return and exchange orders
in a timely manner.
Requirements:
Experience in
e-commerce operations and CRM tools .
Strong communication skills, both verbal and written.
Familiarity with
shopify and
order management systems .
Ability to multitask, solve problems, and manage customer expectations efficiently.
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