CRM & E-commerce Merchandising Executive

3 days ago

Mumbai, India Prasam Crafts Full time

Job Title: CRM & E-commerce Merchandising Executive Key Responsibilities 1. Customer Relationship Management (CRM): Connect with customers to confirm Cash on Delivery (COD) orders. Follow up on abandoned carts to recover potential sales via calls, messages, or emails. Maintain proactive communication to enhance customer satisfaction and loyalty . 2. Customer Support: Handle returns, exchanges, refunds , and general queries across all sales channels. Respond to customer concerns with clarity and professionalism. Coordinate internally with production team and logistic partner to resolve customer issues quickly. 3. Order Management & Processing: Oversee order flow from placement to dispatch , ensuring timely and accurate processing. 4. NDR & RTO Management: Track and resolve Non-Delivery Reports (NDR) in coordination with courier partners. Handle Return to Origin (RTO) orders effectively to minimize losses and improve delivery success rate. 5. Return & Exchange Processing: Process return and exchange orders in a timely manner. Requirements: Experience in e-commerce operations and CRM tools . Strong communication skills, both verbal and written. Familiarity with shopify and order management systems . Ability to multitask, solve problems, and manage customer expectations efficiently.

  • CRM & E-commerce Merchandising Executive

    3 days ago

    Mumbai, India Prasam Crafts Full time

    Job Title: CRM & E-commerce Merchandising Executive Key Responsibilities1. Customer Relationship Management (CRM):Connect with customers to confirm Cash on Delivery (COD) orders.Follow up on abandoned carts to recover potential sales via calls, messages, or emails.Maintain proactive communication to enhance customer satisfaction and loyalty .2. Customer...

  • CRM & E-commerce Merchandising Executive

    3 days ago

    mumbai, India Prasam Crafts Full time

    Job Title: CRM & E-commerce Merchandising ExecutiveKey Responsibilities1. Customer Relationship Management (CRM):Connect with customers to confirm Cash on Delivery (COD) orders.Follow up on abandoned carts to recover potential sales via calls, messages, or emails.Maintain proactive communication to enhance customer satisfaction and loyalty.2. Customer...

  • CRM & E-commerce Merchandising Executive

    2 days ago

    Mumbai, Maharashtra, India Prasam Crafts Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: CRM & E-commerce Merchandising ExecutiveKey Responsibilities1. Customer Relationship Management (CRM):Connect with customers to confirm Cash on Delivery (COD) orders.Follow up on abandoned carts to recover potential sales via calls, messages, or emails.Maintain proactive communication to enhance customer satisfaction and loyalty .2. Customer...

  • E-commerce Merchandiser

    16 hours ago

    Andheri, Mumbai, Maharashtra, India PERMESHWAR FASHION IMPEX PVT LTD Full time

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  • E-commerce Merchandiser

    3 days ago

    Andheri, Mumbai, Maharashtra, India PERMESHWAR FASHION IMPEX PVT LTD Full time

    **Job Title**:E Commerce Merchandiser**: - Kids wear brand **Sweet Lime by AS** **Location**: Andheri (E) MIDC **Job Type**: Full-time/On Site **Job Time** : 10 AM to 7 PM -All 6 Days working **Experience**: 3 to 4 years Job Summary: **Responsibilities**: - **Product Selection & Presentation**: - Curate and manage product assortments for the...

  • E-commerce Merchandiser

    2 weeks ago

    Marol, Mumbai, Maharashtra, India Seven Hiring Full time

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  • E-commerce Merchandiser

    2 weeks ago

    Marol, Mumbai, Maharashtra, India Seven Hiring Full time ₹ 2,40,000 - ₹ 4,20,000 per year

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  • E-commerce Executive

    16 hours ago

    Mumbai, Maharashtra, India Falcon Multi Services Ltd Full time

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  • E-commerce Catalog Executive

    1 week ago

    Mumbai, Maharashtra, India Aurum Ventures Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position:E-commerce Catalogue ExecutiveReporting to: E-commerce ManagerFunction: Retail – E-commerceEducational Qualification:- Graduate or Post GraduateWork experience (in years):- 2-4 YearsJob Location: Ghansoli, Navi MumbaiRoles and Responsibilities: -• Manage and maintain accurate product listings across platforms, ensuring updated product...

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    1 week ago

    Ghansoli, Navi Mumbai, Maharashtra, India Aurum Facility Management Pvt. Ltd. Full time

    Position :E-commerce Catalogue Executive Reporting to: E-commerce Manager Function : Retail - E-commerce Number of reportees: - nil Educational Qualification: - Graduate or Post Graduate Work experience (in years): - 2-4 Years Roles and Responsibilities: - Manage and maintain accurate product listings across platforms, ensuring updated product...