E-Commerce Operations Executive

4 days ago

Santa Cruz Maharashtra, India Stotodo Full time ₹ 1,20,000 - ₹ 3,60,000 per year

Position: E-Commerce Operations Executive

Overview:

The E-Commerce Operations Manager is responsible for overseeing the productivity and efficiency of e-commerce operations, ensuring smooth execution across all platforms. This role involves managing day-to-day order fulfillment, optimizing the supply chain, enhancing customer experience, and maintaining accurate inventory records. The ideal candidate will possess strong problem-solving skills, a data-driven mindset, and the ability to implement efficient operational workflows.

Key Responsibilities: Order & Fulfillment Management:

  • Oversee end-to-end order processing, ensuring timely fulfillment and minimizing delays.
  • Monitor order accuracy, stock availability, and seamless coordination with logistics partners.
  • Analyze order trends to optimize inventory allocation and fulfillment processes.

Vendor & Product Sourcing:

  • Identify and onboard new vendors to expand product offerings and enhance profitability.
  • Negotiate pricing, terms, and quality standards with suppliers to ensure cost-effective sourcing.
  • Maintain strong vendor relationships and conduct periodic performance evaluations.

Supply Chain & Logistics Optimization:

  • Work closely with logistics partners to improve shipping efficiency and reduce costs.
  • Monitor and manage RTOs (Return to Origin), NDRs (Non-Delivery Reports), and disputes to minimize losses.
  • Continuously analyze and improve fulfillment strategies to enhance customer satisfaction.

Inventory & Stock Management:

  • Ensure accurate inventory tracking and conduct regular audits to prevent stock discrepancies.
  • Forecast demand based on sales trends and seasonal fluctuations to maintain optimal stock levels.
  • Implement measures to reduce overstocking, understocking, and dead stock issues.

Customer Engagement & Support:

  • Oversee customer support operations, ensuring prompt and effective resolution of inquiries and complaints.
  • Implement strategies to enhance customer experience and retention, including post-purchase follow-ups and feedback collection.
  • Monitor and respond to customer reviews to build brand reputation and trust.

E-Commerce & Platform Management:

  • Manage and optimize processes within Shopify, ensuring seamless functionality of the website.
  • Oversee email marketing campaigns, including abandoned checkout recovery, promotional discounts, and review requests.
  • Monitor and improve website performance, including loading speed, user experience, and conversion rates.

Process Development & Standardization:

  • Establish Standard Operating Procedures (SOPs) to streamline operations and enhance efficiency.
  • Continuously analyze existing workflows to identify areas for improvement and automation.
  • Ensure compliance with company policies and industry best practices.

Qualifications & Requirements:

  • Proven experience in e-commerce operations, preferably with Shopify or similar platforms.
  • Strong understanding of order fulfillment, inventory management, and supply chain logistics.
  • Experience in vendor management, contract negotiation, and product sourcing.
  • Proficiency in managing shipping platforms and handling RTOs, NDRs, and dispute resolution.
  • Knowledge of email marketing strategies and customer engagement techniques.
  • Excellent problem-solving, analytical, and organizational skills.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
  • Strong communication skills to collaborate with internal teams, vendors, and customers.

Job Type: Full-time

Pay: ₹5, ₹15,000.00 per month

Education:

  • Bachelor's (Required)

Language:

  • English , Hindi , Marathi (Required)

Work Location: In person

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