Ndr Calling

4 days ago

Balewadi Pune Maharashtra, India arcatron mobility Full time

**Role Summary**:
We are looking for an NDR Calling Executive to handle customer follow-ups for undelivered shipments. The role involves contacting customers to confirm address details, rescheduling deliveries, updating delivery instructions, and reducing RTO (Return to Origin) cases.

**Key Responsibilities**:

- Call customers for **undelivered shipments (NDRs)** and confirm the reason for non-delivery.
- **Validate or update address/contact details** to ensure successful re-attempts.
- **Coordinate with delivery teams** to schedule re-deliveries based on customer availability.
- Escalate unresolved or repeated NDR cases to the concerned department.
- Update internal systems with accurate NDR status and resolution details.
- **Minimize RTO rates** by ensuring maximum delivery resolution through follow-ups.
- Maintain call logs and prepare basic daily MIS reports (if required).

**Requirements**:

- Prior experience in **customer service / BPO / logistics support** preferred.
- Good communication skills in English and regional languages.
- Ability to handle high volumes of calls and work under pressure.
- Basic computer skills (MS Excel, CRM or internal tracking tools).
- Strong problem-solving and coordination skills.

**Preferred Qualifications**:

- Experience in **e-commerce logistics, courier**, or **3PL operations**.
- Understanding of delivery workflows and NDR categories.
- Multi-lingual speaking ability

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Balewadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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