Supervisor, L&D Delivery

4 weeks ago

Hyderabad, Telangana, India McDonald's Full time

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Job Description

McDonald's has an exciting opportunity for a Supervisor, L&D Delivery based in our Global McDonald's Office in India. You will be responsible for supporting and coordinating the execution and continuous improvement of learning programs and operations. In this role, you may work on one or across multiple areas of learning and development, such as Leadership Development, Inclusion, Onboarding, Restaurant Curriculum, Corporate Development, Engagement, or Operations. You will support McDonald's learning strategy and work on tasks as content management, content improvement, program forecasting/scheduling, end-to-end learner experience and communications, translations, and/or data analysis and insights. This role requires collaboration, attention to detail, and a passion for delivering high-quality learning experiences at scale while working with L&D teams and stakeholders.

The candidate is expected to reside in India.

Responsibilities:

In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

Program Support:

  • Assist in scheduling, learner invitations, instructor coordination, and materials distribution.
  • Support deployment of ILT, VILT, and OnDemand programs.

Operational Tasks:

  • Monitor learning mailboxes and respond to inquiries.
  • Track program improvements and support implementation of changes.

Data & Reporting:

  • Generate standard reports and dashboards for program registration, compliance, and adoption.
  • Support data collection and analysis for program evaluations.

Communications & Content:

  • Assist in developing communication materials (e.g., posters, internal posts).
  • Maintain inventory of content assets and distribution channels.

Collaboration:

  • Work closely with People Solutions, Learning Tech, and Market SMEs.
  • Support translation and localization of learning content.

Qualifications:

  • 3–5 years of experience in Learning & Development or related field.
  • Strong organizational and coordination skills.
  • Familiarity with LMS / LXP platforms and digital learning tools.
  • Basic data analysis and reporting skills.
  • Excellent written and verbal communication.
  • Ability to work effectively in a global, matrixed environment.
  • Exposure to instructional design / learning experience (ILT, eLearning, virtual, performance support)
  • Awareness of change management and marketing strategy to engage learners as plus
  • Willingness to operate in large, multi-national corporation in a highly matrixed, complex structure
  • Ability to work and collaborate with global teams across many countries and cultures

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