Manager, L&D Delivery

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Manager, L&D Delivery (Program Deployment and Learning Technology Support)

Location: India

Job Description:

McDonald's has an exciting opportunity for a Manager, L&D Delivery (Program Deployment and Learning Technology Support) role based in our India Global Business Services Office. This role is critical in leading the successful deployment of global learning initiatives, optimizing the use of learning technologies, and overseeing effective project and translation management across markets. You will ensure projects are successfully planned, executed, and resourced across a matrixed environment. You will lead stakeholder engagement with local market learning teams and the learning design team, you will advise stakeholders on how to optimize and effectively use the organization's learning systems to support learning and development initiatives. Your role is essential in driving the adoption of our learning technologies at scale, and developing creative, high-quality user experiences that reflect McDonald's global brand and local market needs.

The ideal candidate will be a strong people leader with a consultative approach and ability to influence. A systems thinker who can lead process design, with a passion for learning technologies, collaborating and engaging with stakeholders, operational excellence and the ability to work across global teams in a fast-paced, matrixed environment.

The candidate is expected to reside in India.

Responsibilities

In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

Leadership and Team Management:

• Lead, coach, and develop talent through continuous talent management, development planning, talent assessment + succession planning and performance management
• Manage project assignments, capacity planning, and performance feedback for team members.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Manage allocation of team resources to align with critical needs and priorities as needed
• Effectively manage performance and build a high-performing team.

Program Deployment & Project Management:

• Collaborate with Global L&D and Markets to lead the deployment of L&D initiatives and priorities.
• Lead end-to-end project management for L&D initiatives, including planning, scheduling, resource allocation, and risk mitigation.
• Collaborate with instructional designers, SMEs, and business partners to define project scope, timelines, and deliverables.
• Monitor project progress using tools like Smartsheet, Asana, or Microsoft Project.
• Coordinate with IT and platform teams to ensure seamless deployment of learning content.
• Build strong relationships with internal stakeholders and cross-functional teams across US and global markets.
• Advocate for customer needs by capturing feedback and sharing insights with leadership and product owners.
• Coordinate communication and alignment across markets to ensure consistent user experience.

Learning Technology Support:

• Influence stakeholders in leveraging learning platforms (LMS, LXP, Data Warehouse, SharePoint, Brightcove) effectively.
• Effectively communicate and train local market administrators on new functionality across the learning ecosystem.
• Stay informed about new features, updates, and integrations for learning systems and implement them as needed.
• Ensure learning solutions are scalable and aligned with global standards.
• Advise on the end-to-end user experience including options for optimizing the LMS and LXP environments.
• Communicate KPIs to assess the effectiveness of learning programs and influence future projects.

Translation & Localization:

• Oversee the translation and localization of global learning content across multiple languages and markets.
• Provide leadership to translation providers and internal teams to ensure accuracy, cultural relevance, timely delivery and continuous improvement.
• Oversee QA processes for translated materials and maintain glossaries and style guides.
• Engage with stakeholders on feedback to improve translation processes and outputs.

Stakeholder Engagement:

• Build strong relationships with internal stakeholders and cross-functional teams across US and global markets.
• Advocate for customer needs by capturing feedback and sharing insights with leadership and product owners.
• Lead communication and alignment across markets to ensure consistent user experience.

Qualifications:

• 7-11 years of experience and a Bachelor's Degree or equivalent in L&D, Project Management, or related field.
• Experience with learning platforms (LMS, LXP), cloud-based solutions, and system implementations.
• Experience with cloud-based solutions and learning platforms, including a learning management system and / or learning experience platform
• Experience with system implementations, enhancements, and documentation
• Proven experience in project management and translation / localization of learning content.
• Experience working in large, multi-national corporations with a matrixed structure.
• Experience working across many countries and cultures
• Strong analytical and problem-solving skills; ability to interpret data and make informed decisions.
• Excellent communication (verbal and written) and interpersonal skills.
• Ability to influence and build strong business cases for people-focused initiatives.
• Knowledge of HR compliance, data privacy, and global learning trends.
• Open to learning new systems and processes; continuous improvement mindset.