Supervisor, L&D Delivery

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Supervisor, L&D Delivery (Technical Content Developer, Graphics, & Video)

Location: India

Job Description:

McDonald's has an exciting opportunity for a Supervisor, L&D Delivery (Technical Content Developer, Graphics, & Video) role based in our India Global Business Services Office. You will play a pivotal role in building engaging and immersive learning experiences, communications, and other assets that drive behavior change across the organization. You will be responsible for developing multimedia content for learning & development programs and creating learning assets using various tools and technologies, including Unity, HTML5, JavaScript, WebGL, XML, and more. You will work in a dynamic team of learning design professionals, supporting a wide range of programs that span both corporate and restaurant audiences globally, such as Leadership Development, Inclusion, Onboarding, Restaurant Curriculum, Corporate Development, Engagement, or Operations. This role requires collaboration, listening, attention to detail, and a passion for delivering high-quality learning experiences at scale while working with L&D teams and stakeholders. You will design and develop high-quality learning assets, graphics, gifs, and videos that enhance employee engagement and bring to life the learning asset, communication, or marketing material being created. This role is ideal for an imaginative and innovative learning developer who thrives in a fast-paced, matrixed environment and is passionate about building leading-edge learning solutions that empower McDonald's teams to grow and succeed.

The candidate is expected to reside in India.

Responsibilities:

In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

Course / Content Creation:

• Develop courses using various tools and technologies based on the course requirements. Technologies include: Unity, HTML5, JavaScript, WebGL, XML, Articulate Storyline, Articulate Rise, Adobe Captivate
• Manually create SCORM 1.2 files that work in an LMS, while also developing alternatives for markets who do not use an LMS
• Create mockups or wireframes to confirm design with the design team. Tools used could include: Adobe XD, PPT, etc.
• Translate complex training concepts into clear and visually compelling stories using creative design techniques
• Design and develop interactive learning content and interfaces, including games and simulations, in collaboration with designers that can support over 40 languages, including right-to-left
• Create courses that are responsive to all devices and performs well on various devices and network speeds
• Develop engaging and interactive graphics, videos, gifs, animations, and other visual assets for L&D programs and initiatives, including communications and marketing materials
• Design and develop content that is engaging for a multi-cultural, multi-generation audience and can be translated in over 40 languages, including right-to-left

Graphics & Visual Design:

• Ensure all graphics and visuals adhere to McDonald's and Hamburger University branding guidelines and maintain consistency across all materials, while also creating a brand a voice for each program
• Where applicable, create and manage templates for learning materials, presentations, and digital assets to standardize design processes, while also allowing for creativity
• Design and develop images that are engaging for a multi-cultural, multi-generation audience and can be translated in over 40 languages, including right-to-left
• Continuously improve assets based on evaluation results, feedback, and changing business needs

Qualifications:

• 5+ years of experience and a Bachelor's Degree or equivalent experience, in Software Development, Application Development, Web Development Graphics, Video Production, Animation, or a related field
• Experience working in Learning & Development, Software Development, Application Development, Web Development, or Graphic & Video Development
• Experience operating in large, multi-national corporations in a highly matrixed, complex structure
• Experience working across many countries and cultures
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
• Knowledge of software / application / web development trends, graphic & video trends, regulations, and best practices
• Software / application / web development expertise and skills
• Graphic & Video Development Expertise & Skills
• Experience with SCORM 1.2 development
• Experience with the Adobe Creative Cloud: Illustrator, Premier, InDesign, Acrobat, XD
• Experience with HTML5, Unity, JavaScript, WebGL
• Technical knowledge in areas of learning & development, software / app / web development, graphic and video design, and software development processes and best practices
• Experience with Cornerstone Saba and Edcast
• Experience with Articulate 360 suite (Storyline, Rise) and Adobe Captivate
• Ability to write well and communicate effectively across all layers of the organization
• Open to learning new systems and processes
• Exceptional communication (verbal and written) and interpersonal skills
• Positive attitude and a willingness to learn; self-starter
• Continuous improvement and growth mindset