Operations Head – Security and Facility Management Company

2 weeks ago

Bengaluru, Karnataka, India Spoorthy Integrated Solutions(I) Private Limited Full time

Position Overview:

The Operations Head is responsible for overseeing the efficient delivery of security and facility management services to clients. This senior leadership role involves managing daily operations, ensuring client satisfaction, optimizing resources, and driving operational excellence. The Operations Head works closely with clients, vendors, and internal teams to meet service standards, achieve business goals, and maintain compliance with industry regulations.

Key Responsibilities:

1. Operational Management:

Oversee the day-to-day operations of security and facility management services across multiple client locations.

Develop and implement operational strategies to ensure service quality and efficiency.

Monitor and improve service delivery processes, including staffing, logistics, and resource allocation.

2. Client Relationship Management:

Act as the primary point of contact for key clients to address operational requirements and concerns.

Conduct regular client meetings to review service performance and gather feedback.

Ensure service delivery aligns with client-specific contracts and expectations.

3. Team Leadership:

Lead and manage field teams, including supervisors, security personnel, and facility management staff.

Recruit, train, and mentor team members to maintain high levels of performance and professionalism.

Monitor staff performance and implement measures to improve productivity and engagement.

4. Quality Assurance:

Develop and enforce standard operating procedures (SOPs) for all services.

Conduct periodic audits and inspections to ensure compliance with quality standards.

Address service gaps and implement corrective actions promptly.

5. Resource Optimization:

Manage resource allocation to ensure optimal coverage and cost-effectiveness.

Oversee procurement and maintenance of equipment, tools, and supplies.

Monitor and control operational budgets to maximize profitability.

6. Compliance and Risk Management:

Ensure adherence to legal and regulatory requirements, including labor laws and safety standards.

Develop and implement risk mitigation strategies for operational activities.

Maintain records and reports for compliance audits and client documentation.

7. Business Growth Support:

Collaborate with the sales and business development teams to expand service offerings.

Support proposal preparation and client presentations by providing operational insights.

Identify opportunities to enhance service portfolios based on market trends and client needs.

8. Technology Integration:

Drive the adoption of technology for efficient operations, such as workforce management systems and surveillance tools.

Monitor the performance of digital systems and recommend improvements.

Technical Skills:

Knowledge of security and facility management standards, technologies, and practices.

Proficiency in operations management software and workforce management tools.

Strong understanding of budgeting and financial management.

Soft Skills:

Strong leadership and decision-making abilities.

Excellent communication and interpersonal skills for client and team interactions.

Strategic thinking with a focus on problem-solving and process optimization.

Ability to handle high-pressure situations and manage multiple priorities.

Training in facility management standards certification

Reports To: Chief Executive Officer (CEO) or Managing Director (MD).

Work Environment: Primarily office-based with regular site visits and client interactions. May require travel to multiple client locations.

Education:

Bachelor's degree in Business Administration, Operations Management, or a related field.

Master's degree or MBA is preferred.

Experience:

10+ years of experience in operations management, with at least 5 years in a leadership role in the security and facility management industry.

Proven track record of managing large teams and multiple client accounts.