Current jobs related to ITIL Service Management Senior Specialist - Noida - NTT DATA Services

  • ITIL Service Support Specialist

    2 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    About the RoleNTT DATA Services is looking for a skilled ITIL Service Support Specialist to join our team in Noida, India. As an ITIL Service Support Specialist, you will be responsible for overseeing, facilitating, and administering ITIL-based service support on a 24x7 basis. This includes managing service delivery processes, compiling and analyzing...

  • ITIL Service Senior Specialist

    1 month ago

    Noida, India NTT DATA Services Full time

    Req ID: 298671 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ITIL Service Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).We are currently seeking...

  • ITIL Service Senior Specialist

    4 weeks ago

    Noida, India NTT DATA Services Full time

    Req ID: 298671  NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Service Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). We are...

  • Helpdesk Senior Associate

    2 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Helpdesk Senior Associate - ITIL Support SpecialistJob Overview: We are seeking a Helpdesk Senior Associate - ITIL Support Specialist to join our team in Noida, Uttar Pradesh, India. Key Responsibilities: Manage customer interactions, record reported issues in the ITSM, identify issues, apply fixes, and investigate root causes using internal...

  • ITIL Service Support Specialist

    2 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job SummaryWe are seeking an experienced ITIL Service Support professional to join our team in Noida, Uttar Pradesh, India.Key ResponsibilitiesOversee and facilitate ITIL-based service support on a 24x7 basis, including incident management, problem management, request management, change management, service level management, and configuration...

  • ITIL Service Support

    4 days ago

    Noida, India NTT DATA Services Full time

    Req ID: 291276 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ITIL Service Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Oversees, facilitates, and...

  • ITIL Service Support

    3 days ago

    Noida, India NTT DATA Full time

    Job Description Req ID: 291276 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ITIL Service Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Oversees,...

  • Itil Service Support

    4 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    **Req ID**: 291276 We are currently seeking a ITIL Service Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Oversees, facilitates, and administers ITIL based service support on a 24x7 basis - Management of service delivery processes which may include incident management, problem management, request management, change management,...

  • Account Service Senior Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Account Service Senior SpecialistJob Summary:We are seeking a highly skilled Account Service Senior Specialist to join our team in Noida, Uttar Pradesh, India. The successful candidate will be responsible for ensuring all projects and IT infrastructure meet objectives on time and on budget by increasing employee adoption and process usage.Key...

  • Account Service Specialist

    6 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Summary:The Account Service Specialist will serve as the primary point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents. This role will engage additional support groups as needed and lead the resolution of Major Incidents until they are resolved.Key Responsibilities:• Assess the impact and urgency of incidents through...

  • Account Service Senior Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Account Service Senior SpecialistJob Summary:We are seeking a highly skilled Account Service Senior Specialist to join our team in Noida, Uttar Pradesh, India. The successful candidate will be responsible for ensuring all projects and IT infrastructure meet objectives on time and on budget by increasing employee adoption and process usage.Key...

  • Account Service Senior Specialist

    1 week ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Account Service Senior SpecialistJob Description:NTT DATA Services is seeking an experienced Account Service Senior Specialist to join our team in Noida, Uttar Pradesh, India. As a key member of our team, you will play a critical role in ensuring the successful implementation of change initiatives and IT infrastructure projects. Your primary...

  • Senior Desktop Engineering Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job Title: Senior Desktop Engineering SpecialistWe are seeking a highly skilled Senior Desktop Engineering Specialist to join our team at NTT DATA Services. This role will be responsible for supporting EPM Desktop Engineering SCCM/Intune operations and ensuring the smooth deployment of security patches, applications, and settings.Key...

  • Helpdesk Senior Associate

    19 hours ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job SummaryWe are seeking a skilled Helpdesk Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The successful candidate will provide technical assistance and support to users in solving problems related to hardware, software, networks, and peripherals.Key ResponsibilitiesScreen, diagnose, research, and resolve user issues...

  • Process Analyst

    1 month ago

    Noida, Ghaziabad, India HIC Global Solutions Full time

    Note : ISO 20000 audit experience is must Position Overview :As a Process Analyst, you will be responsible for designing, implementing and supporting ITIL 4 based processes for various IT services. You will also contribute to process transformations and improvements using industry best practices and techniques.Key Responsibilities :As a Process Analyst, you...

  • Process Analyst

    2 months ago

    Noida, India HIC Global Solutions Full time

    Note : ISO 20000 audit experience is must Position Overview :As a Process Analyst, you will be responsible for designing, implementing and supporting ITIL 4 based processes for various IT services. You will also contribute to process transformations and improvements using industry best practices and techniques.Key Responsibilities :As a Process Analyst, you...

  • Senior IT Change Management Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job DescriptionReq ID: 282547 NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and...

  • ITIL/ITSM Processes Advisor

    1 month ago

    Noida, India NTT DATA Services Full time

    Req ID: 294540 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ITIL/ITSM Processes Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).The IT Service Manager will...

  • Account Service Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Account Service SpecialistJob Summary:We are seeking a highly skilled Account Service Specialist to join our team in Noida, Uttar Pradesh, India. The successful candidate will be responsible for leading and driving Major Incidents until resolved, developing and delivering Incident communication to Users and NTTDS leadership, and ensuring...

  • Account Service Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Account Service SpecialistJob Summary:We are seeking a highly skilled Account Service Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The successful candidate will be responsible for leading and driving Major Incidents until resolved, developing and delivering Incident communication to Users and NTTDS leadership, and...

ITIL Service Management Senior Specialist

2 months ago

Noida, India NTT DATA Services Full time

Req ID: 295435 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ITIL Service Management Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

As a service manager, you will be responsible for the smooth operations of our service department for a heightened level of customer satisfaction. 

Objectives of this role
  • Leading and managing the assigned ITIL portfolio, ensuring efficient service delivery and customer satisfaction.
  • Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions.
  • Developing and implementing service strategies to enhance customer experience and meet service objectives.
  • Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.
  • Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
  • Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving. 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.