Senior IT Change Management Specialist

2 weeks ago

Noida, Uttar Pradesh, India NTT DATA Full time

Job Description

Req ID: 282547

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

We are currently seeking a Senior IT Change Management Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

The Senior IT Change Manager role ensures all projects and IT infra (change initiatives) meet objectives on time and on budget by increasing employee adoption and process usage. The Senior IT Change Manager will ensure due diligence has been completed before allowing change requests into production. An ideal candidate thrives in a dynamic fast-paced environment and has an ITIL background in leading content and information architecture strategy across an organization.

Key Responsibilities:

  • Administer the ongoing system enhancements and future deployments initiated via the support teams and business
  • Lead the CAB meetings and pass the required phases of Change requests
  • Monitor success criteria, metrics, milestones, and timelines for deployment of change requests
  • Ensure Change requests are signed off when complete and relevant information is handed to the appropriate technical documentation writers for publication
  • Communicate change management plans to stakeholders to implement strategies through cross-functional teams; identifies and leads opportunities for process improvements
  • Conduct analysis to make recommendations, assess effectiveness and mitigate risk in the existing change management process
  • Plan change management activities that meet the different needs and values of the individual teams and functions within the business unit
  • Communicate the vision of continuous process improvement (CPI) across the IT organization, Define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs) and SLAs
  • Gather feedback from end users to understand how to improve efficiencies when it comes to change management
  • Provide relevant coaching, training, and support to champion change management culture within the organization.

Requirements:

  • You have a University Degree in Engineering, Computer Science, or relevant technical degrees
  • You have 5 years of experience in IT Change Management
  • You have ITIL Foundation Certification
  • You have 5 years of working experience in ITSM processes and ServiceNow, specially ServiceNow Change Management module
  • You have outstanding communication skills – Written and Verbal, in English
  • You have expertise on Microsoft Word, Excel and Powerpoint

About NTT DATA Services

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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