Senior SMB Account Executive

1 month ago

Remote, India Zendesk Full time
Job Description

We are looking for a passionate and self-motivated Senior SMB Account Executive to drive sales and growth within the India market. The ideal candidate will possess strong hunter skills combined with excellent account management abilities.

As a Senior SMB Account Executive, you will be responsible for identifying and acquiring new business opportunities, as well as nurturing and expanding relationships with existing SMB customers.

Key Responsibilities:
  • Actively prospect and qualify new SMB customers within the India market through outbound sales efforts, including cold calling, email campaigns, and networking events.
  • Develop and execute a strategic sales plan to meet and exceed revenue targets, with a focus on acquiring new business and expanding existing accounts.
  • Conduct thorough needs assessments and solution demonstrations to understand customer requirements and position Zendeskâs products and services effectively.
  • Build and maintain strong relationships with key decision-makers and influencers within target accounts, leveraging consultative selling techniques to drive value and ROI.
  • Collaborate closely with cross-functional teams, including Sales Development Representatives, Sales Consultant, partners and Customer Success Managers, to ensure seamless customer onboarding and ongoing satisfaction.
  • Stay informed about industry trends, competitive landscape, and market opportunities to effectively position Zendeskâs offerings and differentiate our value proposition.

Qualifications:
  • Bachelorâs degree in Business Administration, Marketing, or related field.
  • Proven track record of success in SMB sales, with a minimum of 3 years of experience in software sales, preferably within the SaaS or technology industry.
  • Strong hunter mentality with a demonstrated ability to prospect, qualify, and close new business opportunities.
  • Exceptional communication and presentation skills, with the ability to articulate complex concepts and solutions effectively to diverse audiences.
  • Strategic thinker with a customer-centric approach and a passion for driving customer success.
  • Ability to work autonomously in a fast-paced, results-driven environment while maintaining a high level of accountability and integrity.
  • Fluency in English and proficiency in regional languages is a plus.

Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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