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Senior SMB Account Executive

4 months ago

Remote, India Zendesk Full time
Job Description

We are in need of a dedicated and driven Senior SMB Account Executive to boost sales and expansion in the India market. The perfect candidate will have strong hunting skills along with exceptional account management capabilities. As a Senior SMB Account Executive, your main tasks will involve seeking out and securing new business opportunities and fostering relationships with existing SMB clients.

Key Responsibilities:
  • Actively search for and assess new SMB customers in India through various sales methods like cold calling, email campaigns, and networking.
  • Create and implement a sales strategy to meet revenue goals, focusing on acquiring new business and growing current accounts.
  • Conduct thorough needs assessments and product demonstrations to effectively showcase Zendesk's offerings.
  • Establish and nurture relationships with key decision-makers in target accounts using consultative selling techniques.
  • Collaborate with different teams to ensure smooth customer onboarding and satisfaction.
  • Stay updated on industry trends to effectively position Zendesk's products and services.
Qualifications:
  • Hold a Bachelor's degree in Business Administration, Marketing, or a related field.
  • Demonstrated success in SMB sales, preferably in software sales within the SaaS or tech industry for a minimum of 3 years.
  • Strong hunting instinct with proven abilities in prospecting and closing deals.
  • Excellent communication skills with the ability to convey complex ideas clearly.
  • Customer-focused strategic thinker with a drive for customer success.
  • Work autonomously in a fast-paced environment with accountability and integrity.
  • Fluency in English and knowledge of regional languages is a bonus.

Applicants for this role must be physically located in and plan to work from Karnataka.

Zendesk software aims to bring peace to the world of customer service and powers numerous conversations with well-known brands.

Zendesk promotes a fulfilling and inclusive environment for its employees. We offer a hybrid work model, allowing for in-person collaboration while also supporting remote work flexibility.

The core of customer experience innovation
Zendesk software strives to bring tranquility to customer service. We facilitate countless conversations with renowned brands. Our focus on digital-first customer experiences extends to our workplace, where over 5,000 employees collaborate worldwide from various locations.

Zendesk is committed to diversity, equity, and inclusion in the workplace. We provide equal opportunities regardless of race, color, religion, gender, sexual orientation, and more. We are an AA/EEO/Veterans/Disabled employer.

Zendesk aims to accommodate applicants with disabilities under federal and state laws. If you require accommodations during the application process, please contact us.