Customer Support Executive

2 weeks ago

Remote, India GoPaaniGoRecordz Full time

**About Company**:
At GoRecordz / GoPaani we are building for BHARAT. We are passionate about solving problems faced by Indian small medium delivery businesses such as Water, Milk, Tiffin, Newspaper etc. Nestled in Indore, the cleanest city of India we have reached far corners of the country. You will be part of the team that has built the products used by thousands of SMBs across 450+ districts in India EVERY DAY. Our founding team has extensive experience launching businesses in the USA and India. We have been backed by the top investors and founders such as 3one4 Capital, PointOne Capital, Mukund Jha (Co-founder Dunzo).

**Company Info**

**Address**:Ranka corporate, 117 Sanvid Nagar, Kanadia Main R, INDORE, Madhya Pradesh, India

We are looking for **Customer Support Executive** for **Kannada and Tamil Language** who could help in providing proper support and resolve customer queries related to the app.

**Job Requirements**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Customer Support Executive.
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Graduation is mandatory.
- Must be fluent in English and Kannada or Tamil.

**Perks & Benefits**:

- Remote work
- Paid time off.
- Provident Fund

**Salary**: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support (preferred)

**Language**:

- Tamil (preferred)
- English (required)
- Kannada (preferred)

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