Customer Success Account Manager

4 weeks ago

Remote, India Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Position: Customer Success Account Manager

Geo: North America

Business Unit: Adobe Business Direct

Location: Remote Work

Adobe

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

The Challenge:

We are onboarding a team of Customer Success Account Managers who will work with a focused cohort of small & medium sized accounts from ABD book of business.

This role is crucial in driving revenue growth through strategic cross-sell and upsell initiatives.

The incumbent would be responsible for helping the customers adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be.

What you'll do as a Customer Success Account Manager

  • Plays a critical role in developing and managing relationships with small & medium size customers from ABD book of business.
  • Build and nurture strong relationships with executives and decision-makers in these large accounts. Expand business relationships beyond IT and Procurement into the C-Suite. You will need to map target org at departmental level to succeed in this role.
  • Drive revenue growth by identifying upsell and cross-sell opportunities. You would be responsible for driving incremental ARR (Annual Recurring Revenue) from the allocated customers for the various Digital Media solutions.
  • Customer Success Account Manager's primary goal will be to understand Customer's business needs / pain points on document workflows & creative content creation, offer solutions, and foster long-term partnerships that drive business growth.
  • Identify growth opportunities and revenue potential within the accounts.
  • Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account.
  • Devise customized connect strategy based on the account plan.
  • Identify the segments that have a high propensity for Adobe's solutions and then plan customer outreach and meetings.
  • Sell into multiple levels of an organization, performing outbound prospecting to existing customers to identify new business relationships.
  • Engage customers daily via Teams / Video calls to conducting extensive account reviews.
  • During the account review understand clients' strategic goals, challenges, and pain points, and propose tailored solutions to address them. Develop and execute strategic account plans that align with clients' business objectives.
  • Lead negotiations and pricing discussions to achieve mutually beneficial outcomes.
  • You will serve as a trusted advisor ensuring the successful deployment of products.
  • Address any issues or concerns promptly to maintain positive client relationships.
  • Stay informed about industry trends, regulatory changes, and the competitive landscape of Document / Creative domain. Provide clients with valuable insights and thought leadership on industry best practices.
  • Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Acrobat & Sign, Creative Cloud, Substance, Stock etc.
  • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
  • Act as the voice of the client within the organization, representing their interests and needs.

What you need to succeed

  • SMB Segment exposure and proven ability to manage a SMB/ midmarket customer set.
  • 6 + Years' experience in a similar role, with experience in selling SAAS solutions preferred.
  • Proven track record leading a matrixed organization to sell SAAS solutions and the ability to expand influence to multiple stakeholders in the customer environment
  • Ability to forge and maintain strong business relationships from IT to the C-Suite.
  • Excellent communication and presentation skills and capable of presenting with any person, at any level within a customer.
  • Proven experience of using quantitative and qualitative analysis to identify new sales opportunities.
  • Should have skills that clearly demonstrate the ability to manage accounts and sell solutions.
  • Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch.
  • Ability to independently give basic product demos to customers.
  • International Sales Experience with exposure to NA markets preferably.
  • Working hours will coincide with the US Time Zones
  • Bachelor's Degree or Equivalent
  • ospecting their networks, sending one-off or batch emails.

Get to know the team:

Adobe's Digital Media Business Unit

Adobe's Digital Media Business Unit focuses on advancing state of the art content and driving digital transformation of industries. It provides tools and services that enable individuals, small businesses, and enterprises to create, publish, promote, manage and monetize their content anywhere through the Adobe Creative Cloud and Document Cloud.

Adobe's creative and document solutions are used by designers, photographers, filmmakers, content publishers, storytellers, UX designers, knowledge workers, consumers and more. Through our connected apps and services, customers have all the tools and assets they need to create and manage content across desktop and mobile devices.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.

  • Customer Success Account Manager

    1 month ago

    Remote, India Adobe Full time

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Customer Success Executive

    3 weeks ago

    Remote, India Attentive Full time

    **About Attentive.ai**: Attentive.ai is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our...

  • Customer Success Executive

    2 weeks ago

    Remote, India Archiz Solutions Full time

    Hi, Greetings from Archiz Solutions. I hope you are doing well. Please find below job description of Account Manager. - We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively...

  • Customer Success Advocate

    2 months ago

    Remote, India OPENLEARNING GLOBAL (M) SDN BHD Full time

    The Customer Success Team plays a pivotal role in supporting partners while improving the learning experience for all on OpenLearning. As part of this team, the Customer Success Advocate provides timely technical support to our diverse user base. - **Role type**_ Contractor, 38 hours - **Reports to**_ Head of Customer Success - **Job location...

  • Customer Success Executive

    1 week ago

    Remote, India Attentive Full time

    About : is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use...

  • Customer Success Associate

    1 week ago

    Remote, India Wobot Intelligence Full time

    **_Responsibilities: _** - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company’s products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other...

  • Customer Success Intern

    4 weeks ago

    Remote, India Wobot Intelligence Full time

    Selected intern's day-to-day responsibilities include: 1. Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction 2. Establish a trusted and strategic advisor relationship to help drive the continued value of our product 3. Maintain and develop customer...

  • Customer Success Associate

    2 weeks ago

    Remote, India Wobot Intelligence Full time

    **_Responsibilities: _** - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company’s products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other...

  • Customer Success Trainees

    1 week ago

    Remote, India Recruit CRM Full time

    Customer Success Associate at Recruit CRMCompany Overview:Join our thriving team at Recruit CRM As a headquartered SaaS company based in the US, Ireland, and India, we proudly serve over 1,200 top Executive Search and recruitment Firms in 100+ countries. With a staggering 70% YoY growth and a team of 150+ individuals across the globe, we are recognized as a...

  • Customer Success

    1 week ago

    Remote, India Sleek Full time

    About SleekSleek is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.We are a team of 500+ Sleekers from 18 countries, with offices in Australia, the United Kingdom, Singapore and Hong...

  • Customer Success Advisor

    3 weeks ago

    Remote, India HighLevel Inc. Full time

    **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...

  • Customer Success Intern

    3 weeks ago

    Remote, India inFeedo Full time

    As a Customer Success Intern at inFeedo, you will play a definitive role in impacting the customer’s experience by facilitating adoption and usage. **No. of positions: 6** **What will you be doing?** - **CSAT**: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs, and create a company-wide customer feedback...

  • Customer Success Associate

    2 weeks ago

    Remote, India Wobot Intelligence Full time

    **Employee Benefits**: We invest in our Team. Our benefits cultivate a growth-centric environment. **Meaningful Equity** - ESOPs are available for top performers across all levels**Competitive Compensation** - Our salary formula adjusts to your cost of living and experience along with performance-based bonus programs in all departments**Work Remotely** - We...

  • Customer Success Advocate

    4 weeks ago

    Remote, India Ciena Full time

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Customer Success

    2 weeks ago

    Remote, India Sleek Full time

    Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform...

  • Customer Success Trainees

    3 weeks ago

    Remote, India Recruit CRM Full time

    **Customer Success Associate at Recruit CRM** **Company Overview**: Join our thriving team at Recruit CRM! As a headquartered SaaS company based in the US, Ireland, and India, we proudly serve over 1,200 top Executive Search and recruitment Firms in 100+ countries. With a staggering 70% YoY growth and a team of 150+ individuals across the globe, we are...

  • Customer Success Trainees

    1 week ago

    Remote, India Recruit CRM Full time

    **Customer Success Associate at Recruit CRM** **Company Overview**: Join our thriving team at Recruit CRM! As a headquartered SaaS company based in the US, Ireland, and India, we proudly serve over 1,200 top Executive Search and recruitment Firms in 100+ countries. With a staggering 70% YoY growth and a team of 150+ individuals across the globe, we are...

  • Customer Success Advocate

    1 week ago

    Remote, India Ciena Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Customer Success Executive

    2 weeks ago

    Remote, India Zoe Talent Solutions Full time

    **Key Account Management - Creating Active and Contributing Clients**: - Look to build a relationship that keeps us “In-sight in mind” for our key account. - Gather intelligence that helps you pitch solutions and offers accordingly. - Increase your reach by gathering more contacts and updating them in the CRM accordingly. - Stay well connected and...

  • Customer Success Associate

    3 weeks ago

    Remote, India Wobot Intelligence Full time

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...