Operations Client Partner

1 month ago

Chennai, India NielsenIQ Full time

Responsibilities:

  • Scope and prototype change requests for custom databases.
  • Review new item reports and ensure items are placed as per client DB standards
  • Communicate with Sr. Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation.
  • Assist in the coding of new items and creating custom database market orders
  • Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections.
  • Maintain client database and category guidebooks.
  • Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology).
  • Address syndicated database support questions and client inquiries.
  • Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics.
  • Work with the Extract team to understand extract challenges and re-run needs.
  • Open client inquiries and REAP tickets as necessary.


Qualifications:

  • MBA graduate is preferred for this role with Research background.
  • Proficiency in management and maintenance of data modeling, and query optimization.
  • Knowledge of data extraction, transformation, and loading processes.
  • Experience with data validation and quality assurance.
  • Strong written and verbal communication skills to interact with clients and cross-functional teams (e.g., Operations, Technology) to resolve client issues.
  • Ability to explain technical concepts to non-technical stakeholders.
  • Analytical mindset to troubleshoot database issues and identify the correct teams to mitigate and provide resolutions.
  • Adaptability to handle unexpected challenges and changes.

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