NielsenIQ | Operations Client Partner | chennai
4 weeks ago
Responsibilities:
- Scope and prototype change requests for custom databases.
- Review new item reports and ensure items are placed as per client DB standards
- Communicate with Sr. Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation.
- Assist in the coding of new items and creating custom database market orders
- Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections.
- Maintain client database and category guidebooks.
- Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology).
- Address syndicated database support questions and client inquiries.
- Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics.
- Work with the Extract team to understand extract challenges and re-run needs.
- Open client inquiries and REAP tickets as necessary.
Qualifications:
- MBA graduate is preferred for this role with Research background.
- Proficiency in management and maintenance of data modeling, and query optimization.
- Knowledge of data extraction, transformation, and loading processes.
- Experience with data validation and quality assurance.
- Strong written and verbal communication skills to interact with clients and cross-functional teams (e.g., Operations, Technology) to resolve client issues.
- Ability to explain technical concepts to non-technical stakeholders.
- Analytical mindset to troubleshoot database issues and identify the correct teams to mitigate and provide resolutions.
- Adaptability to handle unexpected challenges and changes.
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