Operations Client Partner Lead

4 days ago


Chennai, Tamil Nadu, India NielsenIQ Full time

As an Operations Client Partner at NielsenIQ, you will be responsible for coordinating and executing quality database maintenance, leading issue inquiry triage and resolution.

Key Responsibilities:
  • Database Maintenance: Scope and prototype change requests for custom databases, review new item reports and ensure items are placed as per client DB standards.
  • Client Communication: Communicate with Sr. Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation.
  • Coding and Database Market Orders: Assist in the coding of new items and creating custom database market orders.
  • Database Validation and Inquiry Corrections: Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections.
  • Client Database and Category Guidebooks: Maintain client database and category guidebooks.
  • End-to-End Client Inquiries: Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology).
  • Cross-Functional Collaboration: Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics.
  • Extract Challenges and REAP Tickets: Work with the Extract team to understand extract challenges and re-run needs, open client inquiries and REAP tickets as necessary.

We offer a flexible working environment, volunteer time off, learning opportunities, and an Employee-Assistance-Program (EAP). Our estimated salary range is $80,000 - $110,000 per year.



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