Operations Client Partner Lead
4 days ago
As an Operations Client Partner at NielsenIQ, you will be responsible for coordinating and executing quality database maintenance, leading issue inquiry triage and resolution.
Key Responsibilities:- Database Maintenance: Scope and prototype change requests for custom databases, review new item reports and ensure items are placed as per client DB standards.
- Client Communication: Communicate with Sr. Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation.
- Coding and Database Market Orders: Assist in the coding of new items and creating custom database market orders.
- Database Validation and Inquiry Corrections: Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections.
- Client Database and Category Guidebooks: Maintain client database and category guidebooks.
- End-to-End Client Inquiries: Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology).
- Cross-Functional Collaboration: Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics.
- Extract Challenges and REAP Tickets: Work with the Extract team to understand extract challenges and re-run needs, open client inquiries and REAP tickets as necessary.
We offer a flexible working environment, volunteer time off, learning opportunities, and an Employee-Assistance-Program (EAP). Our estimated salary range is $80,000 - $110,000 per year.
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