Assistant Manager Distribution Services

4 weeks ago

Gurugram, India Radisson Hotel Group Full time

ABOUT RADISSON HOTEL GROUP

We are one of the world’s largest and most dynamic hotel groups, recognised as 3rd Best Employer in Travel & Leisure Industry by Forbes. With nine distinctive brands and operating more than 1,600 hotels (with some under development) worldwide, we at Radisson are committed to be the company of choice for our guests, owners and talent.


AREAS OF RESPONSIBILITY


Increases APAC system contribution to revenue, sales per hour and room night production to achieve theatre goals and objectives.


  • S/he will be supporting Manager of Distribution Services APAC through creation and implementation reports and following best practice and data management of new and existing hotels and 3rd party partners.
  • S/he will be the key contact for any data authenticity related requirement for hotel distribution and has to ensure data quality in all distribution systems
  • Educates hotels on effective utilization and maximum usage of Radisson Hotel Groups Worldwide network, applications and databases
  • Maintains understanding of all distribution platforms available
  • Ensures effective, quality databases to increase South Asia profits
  • Directly responsible for ensuring accurate and timely updates to all distribution channels to increase sales and consumer knowledge of product offerings
  • Creating, maintaining and distributing reports and analytics
  • Conducts Quality analysis audit as needed and makes recommendations for improvement
  • Participates in bi-monthly conference calls with representatives of key OTA partners and list recommendations to improve revenue for South Asia hotels
  • Ensuring commercial excellence for every distribution system across all units in the region
  • Regular audits of existing property data
  • Ensuring revenue management KPIs are met



Provides coaching to staff and hotels on how to maximize revenue through all distribution channels


  • Responsible for consulting hotels on revenue Implementation techniques, focusing on REVPAR and Denied Revenue
  • Analyzes reports, as needed, and consults hotels on how to improve business based on trends and results achieved.
  • Research’s hotel commercial team concerns and provides timely information to resolve issues
  • Coaches and trains new hotel staff on products to maximize effectiveness and profitability
  • Educates hotels on opportunities available via the various distribution channels and increases participation in available programs where appropriate
  • Evaluating effectiveness of the processes and trainings imparted



Responsible for onboarding hotels, within established deadlines following set procedures, insuring all channels are live.


  • Supports pilot hotel enrolment, rate set up and resolves connectivity issues
  • Supports Director Online Distribution to resolve rate parity or connectivity issues



Establishes and maintains effective working relationships with all internal/external customers


  • Provides 1st and 2nd level Help Desk support for all Distribution Channels
  • Understands the expectations of hotel, travel agent customers and end consumers
  • Conducts follow-up to ensure expectations are achieved
  • Provides timely resolution to customer concerns



Keeps management informed of critical issues and fosters effective working relationships with constituents


  • Responsible for special projects and other duties as assigned
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate
  • Projects a favorable image of RHG, South Asia in the community at all times and with all internal/external customers.
  • Maintains a positive working relationship with all other company employees in order to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency.
  • Performs all duties in a timely and efficient manner following established company policy, and at all times projects a favorable image of RHG
  • Performs other duties as requested



MINIMUM EXPERIENCE

  • In depth knowledge of hotel reservations in general, booking channels and travel industry.
  • Bachelor’s degree required or Equivalent work experience
  • Reservations experience in hotels would be preferred
  • Knowledge of Opera PMS, MS Excel and presentation skills are a must.
  • Experience in automating work flows in MS Excel would be given preference.
  • Experience in working with multiple CRS technologies and hotel technologies is an added advantage.
  • Proven experience with at least 2-4 years in managerial and/or project management
  • Prefer change management experience
  • Prefer report development experience
  • Excellent written and oral communication skills including peer and upper management level
  • Highly self-motivated; takes initiative; proactive; anticipates situations; identifies and addresses issues; accountable; has strong sense of urgency and attention to detail
  • Strong organizational skills
  • Proficiency in Microsoft Office

  • Assistant Manager Distribution Services

    4 weeks ago

    Gurugram, India Radisson Hotel Group Full time

    ABOUT RADISSON HOTEL GROUPWe are one of the world’s largest and most dynamic hotel groups, recognised as 3rd Best Employer in Travel & Leisure Industry by Forbes. With nine distinctive brands and operating more than 1,600 hotels (with some under development) worldwide, we at Radisson are committed to be the company of choice for our guests, owners and...

  • Assistant Manager Distribution Services

    3 weeks ago

    Gurugram, India Radisson Hotel Group Full time

    ABOUT RADISSON HOTEL GROUP We are one of the world’s largest and most dynamic hotel groups, recognised as 3rd Best Employer in Travel & Leisure Industry by Forbes. With nine distinctive brands and operating more than 1,600 hotels (with some under development) worldwide, we at Radisson are committed to be the company of choice for our guests, owners and...

  • Assistant Manager Catering – Sales

    3 months ago

    Gurugram, India Marriott International Full time

    JOB SUMMARY Assists the property’s Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand’s service strategy and applicable brand initiatives...

  • Assistant Manager Catering – Sales

    3 months ago

    gurugram, India Marriott International Full time

    JOB SUMMARY Assists the property’s Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand’s service strategy and applicable brand...

  • National Sales

    6 days ago

    Gurugram, India Esteemed client of Unison International Full time

    Distribution Head will be accountable for Primary Sales Management across branches. He will also be conducting timely reviews to achieve the required Primary Sales. Apart from the sales, he will also be conducting the Branch Level reviews on collections, inventory, sales forecasting and other distribution parameters. Distribution head will also be...

  • Assistant Service Manager

    1 month ago

    Gurugram, India PayU Full time

    Assistant Business Service Role Primary Job Servicing on all Sales & basic lifecycle management queries Working with cross functional teams for better resolution of merchant queries. Cross-sell of PayU Products to merchants Role Involves reaching out to all merchants on daily basis for business continuation, drop, uplift and more with issue...

  • Customer Service Manager

    2 weeks ago

    Gurugram, India Orange Business Services Full time

    about the role To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal...

  • Site Reliability Engineer

    2 days ago

    Gurugram, India upGrad Full time

    Location : Gurugram, Kolkata, Hyderabad, Jaipur, Bangalore. Experience : 4+.Job Description :Job Specification for Site Reliability Engineer (SRE) Futures First. Skills and Experience Required :- 4+ years of experience in a Site Reliability Engineering (SRE) or DevOps role.- Strong expertise in managing high-performance, low-latency distributed systems,...

  • Distributed Database Specialist

    4 weeks ago

    Gurugram, India Marketopper Full time

    Job Description :We are looking for a talented and experienced Distributed Database (DDB) Administrator, Design Architect, or Specialist who is skilled in designing and managing large-scale, distributed database systems. This role requires hands-on experience in optimizing database structures for efficient processing of large datasets, advanced query...

  • Relationship Manager-Distribution Sales Channel

    4 months ago

    gurugram, India Paradise Placement Consultancy Full time

    Job Description: Regular Sales(Distribution Channel)1) RM-Mumbai2) RM- Nagpur3) RM- Bangalore4) RM- Nashik5) RM- Lucknow6) RM - Gurgaon The candidate should have a very clear concept and visibility of Sales & thevarious related aspects prevailing in the Mutual Fund market. Should have a verystrong communication skill, excellent product...

  • Senior Manager

    4 weeks ago

    Gurugram, India PepsiCo Full time

    Overview Main purpose: As part of PepsiCo distributed manufacturing agenda Co-man network is growing rapidly and 3 new Co-mans are being introduced within next 6-9 months. Strategic plan for capacity addition also suggests addition of 3-4 new co-man plants each year henceforth. Therefore, robust Q&FS strategic planning and execution becomes imperative...

  • Senior Manager

    2 days ago

    gurugram, India PepsiCo Full time

    Overview Main purpose: As part of PepsiCo distributed manufacturing agenda Co-man network is growing rapidly and 3 new Co-mans are being introduced within next 6-9 months. Strategic plan for capacity addition also suggests addition of 3-4 new co-man plants each year henceforth. Therefore, robust Q&FS strategic planning and execution becomes...

  • Heads Up For Tails

    1 week ago

    Gurugram, India Precious Pet Services Private Limited Full time

    Key Responsibilities:- Develop and implement advanced demand forecasting models using historical data, market trends, and seasonal variations.- Collaborate closely with business, marketing, and finance teams to gather input and create comprehensive inventory plans for the entire season across COCO (Company-Owned Company-Operated) and FOFO (Franchise-Owned...

  • Service Manager

    5 months ago

    Gurugram, India JSB Group Full time

    We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members.Responsibilities:Delegating and...

  • Assistant Manager

    3 days ago

    Gurugram, India Axponent Full time

    Company Description Axponent is a digital marketing company based in Gurugram. We specialize in helping brands acquire high LTV (Lifetime Value) users and boost their overall performance. Our services include strategic planning, campaign management, and data analytics, enabling our clients to achieve their business goals through effective digital marketing...

  • Assistant Manager

    3 days ago

    Gurugram, India Axponent Full time

    Company DescriptionAxponent is a digital marketing company based in Gurugram. We specialize in helping brands acquire high LTV (Lifetime Value) users and boost their overall performance. Our services include strategic planning, campaign management, and data analytics, enabling our clients to achieve their business goals through effective digital marketing...

  • Assistant Manager

    3 days ago

    Gurugram, India Axponent Full time

    Company DescriptionAxponent is a digital marketing company based in Gurugram. We specialize in helping brands acquire high LTV (Lifetime Value) users and boost their overall performance. Our services include strategic planning, campaign management, and data analytics, enabling our clients to achieve their business goals through effective digital marketing...

  • Apac Compliance Marketing

    3 months ago

    Gurgaon, Gurugram, Haryana, India BlackRock Full time

    Description About this role Role Aim/Purpose: To help ensure BlackRock is regarded, and continues to be regarded, by regulators and peers as a company with high compliance standards by supporting the implementation, continued development, growth and maintenance of an effective global and regional marketing & distribution and cross-border compliance...

  • Prozo - Manager/Senior Manager - Key Account Management

    2 weeks ago

    Gurugram, India Prozo Distribution Pvt Ltd Full time

    Role Overview:Prozo is seeking a seasoned Senior Manager/Director of Key Account Management to join our Central Operations team. This critical role involves acting as the primary point of contact for our major clients, ensuring their success and satisfaction with Prozo's supply chain outsourcing solutions. The successful candidate will lead a team of...

  • Operations Manager

    1 month ago

    Gurugram, India Careerconnects Full time

    Role: Operations Manager(Planning & Distribution)Location :Gurgaon45 yearsof experience in ecommerce operations domain ( D2C brands only)Responsibilities To handle multi channeldistribution B2B as well as B2C Stock Distribution PlanningExecution & Reconciliation. Ensureorder fulfilment is done in the desired TAT across all ecommercechannels (B2B and B2C...