Assistant Service Manager

1 month ago

Gurugram, India PayU Full time
Assistant Business Service Role

Primary Job

Servicing on all Sales & basic lifecycle management queries Working with cross functional teams for better resolution of merchant queries. Cross-sell of PayU Products to merchants Role Involves reaching out to all merchants on daily basis for business continuation, drop, uplift and more with issue resolution and reconciliations

Roles & Responsibilities :

Identify leads in segment, i.e. government, education and utility; and work towards signing them with PayU for payment gateway products. Manage existing accounts to ensure revenue levels are grown and product array widened, through cross sell Work closely with regional business lead in strategic and tactical planning for the region Conduct product presentations, demo, commercial negotiation and agreement closure. Act as first point of contact from business team for merchant queries. Work with internal stakeholders in ensuring customer satisfaction with PayU product & services Achieve allocated quarterly and yearly targets for sales in dedicated region.

What are we looking for :

2-5 years of experience in sales, business development, or account management Experience in merchant servicing & engagement Experience in portfolio management, cross sell & upsell Excellent written and verbal communication skills. Ability to think strategically and execute methodically. Comfortable in a fast-paced, multi-tasked, high-energy environment. Collaborative working style. Must work well in a team environment.

What we offer (Standard)

A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this) An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale

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