Service Manager

4 weeks ago


Gurugram, India JSB Group Full time

We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members.

Responsibilities:
  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Setting up and maintaining a service desk and evaluating its efficiency.
  • Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.




  • gurugram, India Corporation Service Company Full time

    Designation : Manager, Company Secretary Location : Gurugram, Haryana Schedule : 45 hours per week Onsite Responsibilities: Manages and oversee the portfolio of client companies by providing them all types of corporate, business, management, and administration services. Ensures compliance with the company’s ordinance,...


  • Gurugram, India Corporation Service Company Full time

    Designation : Manager, Company Secretary Location : Gurugram, Haryana Schedule : 45 hours per week Onsite Responsibilities: Manages and oversee the portfolio of client companies by providing them all types of corporate, business, management, and administration services. Ensures compliance with the company’s ordinance, listing rules...


  • Gurugram, India Teleperformance Full time

    Interested folk can drop a text at "Radhika.gupta1@teleperformance.com".Work Location: GurgaonExperience – 12-18 yearsShift Time: 6:30PM-3:30AMThis position will be responsible for advocating best practices and managing a team for the development of service management processes based on ITSM constructs. The Director-ITSM will be responsible for driving the...


  • Gurugram, India Teleperformance Full time

    Interested folk can drop a text at "Radhika.gupta1@teleperformance.com".Work Location: GurgaonExperience – 12-18 yearsShift Time: 6:30PM-3:30AMThis position will be responsible for advocating best practices and managing a team for the development of service management processes based on ITSM constructs. The Director-ITSM will be responsible for driving the...


  • Gurugram, India Teleperformance Full time

    Interested folk can drop a text at " ". Work Location: Gurgaon Experience – 12-18 years Shift Time: 6:30PM-3:30AM This position will be responsible for advocating best practices and managing a team for the development of service management processes based on ITSM constructs. The Director-ITSM will be responsible for driving the following initiatives: ...


  • Gurugram, India Orange Business Services Full time

    about the role To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal...


  • Gurugram, India Nothing Full time

    Who are we? Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back. To get there we're gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, you'll be part of a movement. Contributing to a...


  • gurugram, India Essvee Consultant Full time

    Client Servicing Manager - Gurgaon3 - 6 years₹ 6 lacs - 8 lacs PAGurugramJob DescriptionWe are looking for a customer service-oriented client relationship manager to foster positive relationships with clients by receiving and analyzing feedback to make our services more enjoyable.Client relationship managers are also responsible for handling complaints and...


  • Gurugram, India Cvent Full time

    As a Manager, you will be responsible for: Position Duties: Manage a team of approximately 50 plus high end product support consultants in a B2B environment. Manage and maintain key SLAs during US hours. Responsible for the development and management of staff members, Tier 1 and Tier 2 level management personnel. Recruit and groom future team members....

  • Event Service Manager

    2 weeks ago


    Gurugram, India Hyatt Corporation Full time

    Event Service Manager Grand Hyatt Grand Hyatt Gurgaon IN - HR - GurgaonAdministrativeDepartment Head/ManagerFull-timeReq ID: GUR001734Local Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies, whilst meeting employee, guest and owner expectations. The Events Service...


  • Gurugram, India CAB Experiences Full time

    Client Servicing – Manager Location – GurgaonJob Responsibilities:Understand requirements and details of each event. Understand clients' needs and wantsPlan and organize events with attention to financial and time constraintsMeet with clients and coordinate with them regularly and lead a teamLook for and compare different vendors (catering, decorators,...


  • Gurugram, India CAB Experiences Full time

    Client Servicing – Manager Location – GurgaonJob Responsibilities:Understand requirements and details of each event. Understand clients' needs and wantsPlan and organize events with attention to financial and time constraintsMeet with clients and coordinate with them regularly and lead a teamLook for and compare different vendors (catering, decorators,...


  • Gurugram, India Cvent Full time

    As a Manager, you will be responsible for:Position Duties:Manage a team of approximately 50 plus high end product support consultants in a B2B environment.Manage and maintain key SLAs during US hours.Responsible for the development and management of staff members, Tier 1 and Tier 2 levelmanagement personnel.Recruit and groom future team members.Devise and...


  • Gurugram, India Cvent Full time

    As a Manager, you will be responsible for:Position Duties:Manage a team of approximately 50 plus high end product support consultants in a B2B environment.Manage and maintain key SLAs during US hours.Responsible for the development and management of staff members, Tier 1 and Tier 2 levelmanagement personnel.Recruit and groom future team members.Devise and...


  • gurugram, India Johnson Controls Full time

    What you will do: The position reports to the APAC leader of Service Growth & Programs and will be responsible to drive and program manage various APAC Service growth initiatives and platforms, track, analyze and communicate the performance to our internal and external stakeholders. He/she will lead and manage program launches and will ensure each...


  • Gurugram, India Johnson Controls Full time

    What you will do: The position reports to the APAC leader of Service Growth & Programs and will be responsible to drive and program manage various APAC Service growth initiatives and platforms, track, analyze and communicate the performance to our internal and external stakeholders. He/she will lead and manage program launches and will ensure each...


  • gurugram, India AXA Group Full time

    PMO Support, Managed Services Gurgaon, Haryana, IndiaAXA XL is looking for talented individuals to support our business across all product lines and geographies. This is an exciting opportunity to be part of a dynamic, global business.Be a part of the larger Managed Services PMO and coordinate with the MS Program manager to ensure all MS programs run...


  • gurugram, India KPMG India Full time

    • Hiring Alert – Manager (Financial Services) - Risk Assurance (Internal Audit)!! At KPMG India, our Governance, Risk and Compliance Services (GRCS) is one of the leading practices having vast experience of working with clients across various sectors & countries. Know more about GRCS here • Managers would be leading multiple projects at any time...


  • Gurugram, India AXA Group Full time

    PMO Support, Managed Services Gurgaon, Haryana, India AXA XL is looking for talented individuals to support our business across all product lines and geographies. This is an exciting opportunity to be part of a dynamic, global business.Be a part of the larger Managed Services PMO and coordinate with the MS Program manager to ensure all MS programs run...


  • Gurugram, India ApplyBoard Full time

    The Opportunity :Service Account Managers will play a pivotal role in ensuring seamless experiences for our clients throughout their application journey, particularly for those aiming to study abroad in the USA. SAM’s are dedicated for providing real-time support and guidance to our B2B clients, as well as collaborating closely with our partners to address...