Regional Service Manager

3 weeks ago

Gurugram, India Nothing Full time

Who are we?

Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back.

To get there we're gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, you'll be part of a movement. Contributing to a global ecosystem of products that bring joy to people's lives.

In less than four years, we’ve sold over 2 million products worldwide, including Phone (1), which was listed on Time Magazine's Best Inventions of 2022 for Innovative Smartphone Design. In 2023, we released two second-generation products: the powerful audio companion Ear (2) and the highly anticipated Phone (2), marking our US debut. We also launched CMF by Nothing, our sub-brand focused on making wonderful design accessible to all. In March 2024, we welcomed our third smartphone, Phone (2a). A powerfully unique device that enables even more people to experience the best of Nothing innovation.

Our Culture

Radical spirit drives everything we do and spans seven offices around the globe. Our 4 core values sit at the heart of everything we do:

Be the change - we are proactive, action orientated and drive change, stepping outside of our comfort zone

Pride in the product - we obsess over detail, always improving and staying curious about tech and the world

Thrive on Diversity - we welcome differences, listen & communicate with respect and collaborate to build strong teams

Survive - we empower everyone to act as an owner and understand the business as a whole which leads to delivering exceptional results

If that sounds like something you'd like to be part of, read on...

The Role:

We are looking for an enthusiastic and seasoned Regional Service Manager. The incumbent will be responsible for managing customer service for North region in India. 

What you’ll do: 

Manage and oversee all service operations for smartphones and IoT devices within the designated region. Develop and implement service strategies to ensure timely and efficient resolution of customer issues and inquiries. Monitor service metrics and KPIs to identify areas for improvement and implement corrective actions as needed. Conduct regular audits of service processes, procedures, and documentation to ensure compliance with company standards and industry regulations. Build strong relationships with sales and service partners, vendors, and internal stakeholders to ensure seamless service delivery. Provide technical support and guidance to service technicians and customer support teams as needed. Conduct regular training sessions to ensure service technicians are up-to-date on product knowledge and troubleshooting techniques. Collaborate with the sales team to identify service upselling and cross-selling opportunities. Ensure compliance with company policies, procedures, and industry regulations. Prepare and present regular reports on service performance, trends, and opportunities for improvement to senior management. Stay abreast of industry trends, emerging technologies, and best practices in service management.

What we are looking for:

Bachelor's degree or diploma in Business Administration, Engineering, or related field. Minimum of 08 years of experience in service management, preferably in the consumer electronics or telecommunications industry. Strong technical expertise in smartphones and IoT devices, including knowledge of hardware, software, and troubleshooting techniques. Proven leadership skills with the ability to motivate and inspire cross-functional teams. Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders at all levels. Analytical mindset with the ability to interpret data and make informed decisions. Strong organizational skills with the ability to manage multiple priorities and deadlines effectively. Willingness to travel within the designated region as needed. Fluency in English and local languages is preferred.

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