Area Service Manager

2 weeks ago


Gurugram, India Kia India Full time

Position : Area Service Field Manager (North Region)


Experience Required : 3 to 7 years from 4 wheeler vehicles OEM (mandatory)


Education : B-Tech- Mechanical Engg/automobile engg (mandatory)/MBA (optional)


Location : Gurugram


Roles & Responsibilities

Business development - Ensure Repair Orders and Spare Parts retails in line with Dealer new Vehicle sales, Customer Retention, sale of Service Programs through Channel Partners.

  • Customer Satisfaction – Ensure high level of Customer Satisfaction - DCSI, low Customer complaints and Average Resolution of time.
  • Process adherence – Regular OJT with Dealer manpower on Aftersales Processes, conduct regular audits and improve performance as per KIN standards.
  • Manpower – Recruit critical manpower, support Dealer in training plan, Regular assessment of manpower skill level and share input with Dealer Principal.
  • Audits – Warranty audits, Infrastructure audit, Process Quality Audit. Spare Inventory audit.
  • Network expansion and monitoring of workshop construction till workshop activation.
  • Conduct Regional Service activities like Service Camps for promotion of Kia Brand and customer satisfaction.
  • Follow up with Dealer team on payments for license renewals.
  • Technical support – Preliminary level of technical support to Dealer, sharing information with HO technical team on critical technical issues.
  • Implement KIN initiatives at Dealer level.
  • Sharing of competition information with RSFM on regular basis.

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