Managed Services Managed Services Senior

about the role To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal...

Company Overview GoodVibes Placement Services is a recruitment & outsourcing firm in Indore since 2019. Specializes in executive search and recruitment for senior, middle, and junior management levels. Mission to reduce unemployment in India and ensure client satisfaction through quality service. Job Overview Customer Service role in Gurgaon with GoodVibes...

We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members.Responsibilities:Delegating and...

We are actively seeking a highly skilled, experienced, and results-driven Technical Program Manager to join our dynamic team and play a key role in overseeing and implementing technical projects. As a Technical Program Manager at Antara, you will be responsible for planning, executing, and closing complex technical projects within our e-commerce environment....

We are actively seeking a highly skilled, experienced, and results-driven Technical Program Manager to join our dynamic team and play a key role in overseeing and implementing technical projects. As a Technical Program Manager at Antara, you will be responsible for planning, executing, and closing complex technical projects within our e-commerce environment....

We are actively seeking a highly skilled, experienced, and results-driven Technical Program Manager to join our dynamic team and play a key role in overseeing and implementing technical projects. As a Technical Program Manager at Antara, you will be responsible for planning, executing, and closing complex technical projects within our e-commerce environment....

We are actively seeking a highly skilled, experienced, and results-driven Technical Program Manager to join our dynamic team and play a key role in overseeing and implementing technical projects. As a Technical Program Manager at Antara, you will be responsible for planning, executing, and closing complex technical projects within our e-commerce environment....

As a Manager, you will be responsible for:Position Duties:Manage a team of approximately 50 plus high end product support consultants in a B2B environment.Manage and maintain key SLAs during US hours.Responsible for the development and management of staff members, Tier 1 and Tier 2 levelmanagement personnel.Recruit and groom future team members.Devise and...

As a Manager, you will be responsible for:Position Duties:Manage a team of approximately 50 plus high end product support consultants in a B2B environment.Manage and maintain key SLAs during US hours.Responsible for the development and management of staff members, Tier 1 and Tier 2 levelmanagement personnel.Recruit and groom future team members.Devise and...

What you will do: The position reports to the APAC leader of Service Growth & Programs and will be responsible to drive and program manage various APAC Service growth initiatives and platforms, track, analyze and communicate the performance to our internal and external stakeholders. He/she will lead and manage program launches and will ensure each...

What you will do: The position reports to the APAC leader of Service Growth & Programs and will be responsible to drive and program manage various APAC Service growth initiatives and platforms, track, analyze and communicate the performance to our internal and external stakeholders. He/she will lead and manage program launches and will ensure each...

Interested folk can drop a text at "Radhika.gupta1@teleperformance.com".Work Location: GurgaonExperience – 12-18 yearsShift Time: 6:30PM-3:30AMThis position will be responsible for advocating best practices and managing a team for the development of service management processes based on ITSM constructs. The Director-ITSM will be responsible for driving the...

Interested folk can drop a text at "Radhika.gupta1@teleperformance.com".Work Location: GurgaonExperience – 12-18 yearsShift Time: 6:30PM-3:30AMThis position will be responsible for advocating best practices and managing a team for the development of service management processes based on ITSM constructs. The Director-ITSM will be responsible for driving the...

Interested folk can drop a text at " ". Work Location: Gurgaon Experience – 12-18 years Shift Time: 6:30PM-3:30AM This position will be responsible for advocating best practices and managing a team for the development of service management processes based on ITSM constructs. The Director-ITSM will be responsible for driving the following initiatives: ...

about the role role purpose In the scope of OBS offer development, this role is a key actor of product/service development projects. He/she designs and adapts the processes & tools in order to deploy new products and evolutions within the operational entities. Moreover, ensures the delivery of the projects on time and on budget while...

about the role role purpose In the scope of OBS offer development, this role is a key actor of product/service development projects. He/she designs and adapts the processes & tools in order to deploy new products and evolutions within the operational entities. Moreover, ensures the delivery of the projects on time and on budget while ensuring...

Data Analytics, MIS, Finance Operations and Working Capital ManagementGraduate/ Post GraduatePerform data analytics to support the HoD in business reviews Build models to prepare monthly Forecast & Projections , weekly / monthly MIS and other adhoc reports Working Capital Management : Prepare various Collection & Billing related reports on weekly / monthly...

Client Servicing Manager - Gurgaon3 - 6 years₹ 6 lacs - 8 lacs PAGurugramJob DescriptionWe are looking for a customer service-oriented client relationship manager to foster positive relationships with clients by receiving and analyzing feedback to make our services more enjoyable.Client relationship managers are also responsible for handling complaints and...

Senior Staffing Manager Location: Sector 51, Gurugram, India Experience: Minimum 8 years in contractual hiring for IT clients Responsibilities: Oversee all staffing needs and operations Manage a team of recruiters Handle client management, rate card negotiation, and billing Foster client engagement Ensure compliance with internal and external policies...

Objective- The role holder will be responsible for effectively supervising and handling end to end policy servicing request with strict adherence of regulatory guidelines by the team.Ensure proper documentation of the related processes, letters and exception / deviation "Approvals".Review SOP's every quarter and ensure version is update for record purpose....