Service Program Manager, APAC
3 weeks ago
What you will do:
The position reports to the APAC leader of Service Growth & Programs and will be responsible to drive and program manage various APAC Service growth initiatives and platforms, track, analyze and communicate the performance to our internal and external stakeholders.
He/she will lead and manage program launches and will ensure each function manages their deliverables in order to meet the program schedule and outcomes. The Program Manager will also represent the region/market at regular accountability and cadence meetings and will be responsible for clearly and concisely presenting the status of all open projects to groups of stakeholders.
The position has high visibility and will work closely with senior executives within APAC functional and Country service teams to lead/manage various growth initiatives, analyze and synthesize business performance, KPIs and proactively facilitates problem solving as needed in achieving APAC and Country growth targets. The results will be used for reporting to the EC, performance evaluation, and communication to our external stakeholders.
How you will do it:
Reporting to the APAC leader of Service Growth & Programs, You will:
Responsible to drive and program manage the development, launch and activation of Services Growth Initiatives and Programs by working closely with APAC service leaders, APAC digital solution leaders, County service and digital leaders, Global products, digital solutions, and services team. Track, report and analyze individual country performance on growth initiatives and proactively facilitate problem solving as needed in achieving APAC and Country growth targets. Responsible to facilitate necessary discussions to identify and problem solve the root-cause(s) on KPIs that are consistently under-performing (for 3 consecutive months) by working closely with APAC service leadership and Country service teams. Regularly track and report the progress on actions taken to resolve KPI performance issues. Facilitate and execute best-in-class Program Management plan, including enabling cadence planning, impact capturing and problem solving. Provide value-added analytics leveraging analytical tools like Excel, Power BI, etc. and assist APAC and Country service leadership teams in making informed business decisions in driving services growth.What we look for:
Degree/Master Degree with minimum 3 years relevant working experience. Business acumen and understanding of organizational issues and challenges. Strong critical thinking, analytical and problem-solving skills required. Detail oriented and with ability to work under pressure, mentally resilient with a propensity to persevere. Exceptional communication skills (bilingual preferred), both written and verbal, to a variety of audiences at all levels. Experience with large-scale organizational change efforts preferred. Familiarity with best-in-class program management tools and practices will be highly valued. Management consulting experience will be highly valued. Engineering & technical experience with building industry. Advanced proficiency in Microsoft Office applications - Excel, Word, PowerPoint-
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