Associate, Shared Services
2 weeks ago
We are looking to speak to candidates who are based in Gurugram.
Position Expectations
As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA’s are met Learn and perform newly set up processes and over time gain subject matter expertise in the work Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs Assist to build and maintain a Knowledge Base for Case Management Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures Collect and cleanse data to populate management reporting systems
Key Skills & Abilities
Experience for 2-5 years in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, NAMER) Has expertise in HR Operations with eye for detail and process adherence Is a self-starter who is intrinsically motivated for their own performance to achieve desired results Can function independently, with minimal mentorship and supervision Open to work in a 24X7 role Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc. Ability to get into detailing the process and have an eye for detail to suggest process improvements
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