Area Service Manager
2 weeks ago
Position : Area Service Field Manager (North Region)
Experience Required : 3 to 7 years from 4 wheeler vehicles OEM (mandatory)
Education : B-Tech- Mechanical Engg/automobile engg (mandatory)/MBA (optional)
Location : Gurugram
Roles & Responsibilities
Business development - Ensure Repair Orders and Spare Parts retails in line with Dealer new Vehicle sales, Customer Retention, sale of Service Programs through Channel Partners.
- Customer Satisfaction – Ensure high level of Customer Satisfaction - DCSI, low Customer complaints and Average Resolution of time.
- Process adherence – Regular OJT with Dealer manpower on Aftersales Processes, conduct regular audits and improve performance as per KIN standards.
- Manpower – Recruit critical manpower, support Dealer in training plan, Regular assessment of manpower skill level and share input with Dealer Principal.
- Audits – Warranty audits, Infrastructure audit, Process Quality Audit. Spare Inventory audit.
- Network expansion and monitoring of workshop construction till workshop activation.
- Conduct Regional Service activities like Service Camps for promotion of Kia Brand and customer satisfaction.
- Follow up with Dealer team on payments for license renewals.
- Technical support – Preliminary level of technical support to Dealer, sharing information with HO technical team on critical technical issues.
- Implement KIN initiatives at Dealer level.
- Sharing of competition information with RSFM on regular basis.
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Area Service Manager
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Gurugram, India Kia India Full timePosition : Area Service Field Manager (North Region)Experience Required : 3 to 7 years from 4 wheeler vehicles OEM (mandatory)Education : B-Tech- Mechanical Engg/automobile engg (mandatory)/MBA (optional)Location : GurugramRoles & ResponsibilitiesBusiness development - Ensure Repair Orders and Spare Parts retails in line with Dealer new Vehicle sales,...
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Area Service Manager
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Gurugram, India Kia India Full timePosition : Area Service Field Manager (North Region)Experience Required : 3 to 7 years from 4 wheeler vehicles OEM (mandatory)Education : B-Tech- Mechanical Engg/automobile engg (mandatory)/MBA (optional)Location : GurugramRoles & ResponsibilitiesBusiness development - Ensure Repair Orders and Spare Parts retails in line with Dealer new Vehicle sales,...
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