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Training Manager

2 months ago

Mumbai Metropolitan Region, India The Hosteller Full time

Job brief:


The Hosteller, a chain of backpacker hostels with 40+ hostels across India currently, is the perfect pit-stop for global as well as local travelers to relax, rejuvenate and experience India’s rich heritage while not worrying about a clean, safe and smart place to stay. It is one of the fastest growing hostel chains in India that is uniquely designed, filled with activities and experiences for travelers to enjoy and offers a quality budget accommodation.


Role - Learning & Development Manager (Hospitality Trainer)

Location - Onsite - Santacruz East Mumbai


Responsibilities:


  • Develop a comprehensive learning and development strategy aligned with the company's values, objectives, and guest service standards
  • Conduct engaging training sessions, workshops, and hands-on activities for staff across multiple hostel locations
  • Utilize diverse training methodologies, including in-person training, online modules, practical simulations, and role-playing exercises
  • Develop and oversee a comprehensive onboarding program for new staff members, introducing them to the hostel's culture, values, and expectations
  • Ensure that new employees receive the necessary training and support to excel in their roles
  • Collaborate with department heads to identify performance gaps and recommend targeted training interventions
  • Monitor and assess staff performance post-training, providing guidance and follow-up support as needed
  • Implement assessment tools to measure the effectiveness of training programs.
  • Gather feedback from staff and management to continuously enhance training materials and methodologies
  • Regularly review training content to ensure alignment with evolving industry trends and best practices
  • Travel regularly to various hostel locations to deliver training sessions, conduct assessments, and ensure consistent training implementation
  • Maintain accurate records of training activities, attendance, and outcomes
  • Generate insightful reports on training effectiveness, areas for improvement, and emerging training needs


Required skills:

  • Bachelor's degree in Hotel management or human resources
  • Proven experience in training and development within the hospitality industry, preferably in a hostel or hotel setting
  • Exceptional interpersonal and communication skills
  • Ability to design and deliver engaging and interactive training content
  • Flexibility and willingness to travel frequently to various hostel locations
  • Strong organizational skills and attention to detail
  • Proficiency in training software and tools
  • Analytical mindset with the ability to assess training needs and measure outcomes
  • Enthusiasm for cultural diversity and an understanding of backpackers' needs and expectations